Senior Associate, Customer Success - Strategy & Operations

Remote Jobs; United States; Remote; USD 100,000 - 120,000; Full time

Job summary

A leading company in health technology is seeking a General Manager to oversee account deployments and enhance customer success. This role involves analyzing performance metrics, managing implementations, and building client relationships. The ideal candidate will have experience in healthcare and strong analytical skills, contributing to a supportive and inclusive work environment.

Benefits

Unlimited PTO

Annual performance-based bonus

Comprehensive medical, dental, and vision benefits

Career development opportunities

Universal Paid Family Leave

Qualifications

• Minimum 2 years in management consulting or customer success.
• Strong analytical skills and attention to detail.

Responsibilities

• Serve as General Manager for assigned accounts.
• Conduct analysis to define Customer Success strategies.
• Manage complex cross-functional implementations.

Skills

Analytical Skills

Communication

Data Management

Job description

Employer Industry: Health Technology

Why consider this job opportunity:
- Salary up to $120,000
- Eligible for an annual performance-based bonus and equity grant
- Unlimited PTO and Universal Paid Family Leave
- Comprehensive medical, dental, and vision benefits
- Career development opportunities, including Manager Training and coaching
- A supportive and inclusive work environment with a focus on diversity

What to Expect (Job Responsibilities):
- Serve as the "General Manager" for assigned accounts, overseeing the deployment of the Stellar platform
- Conduct analysis to define and monitor Customer Success strategies and performance metrics
- Evaluate customer health, diagnose barriers to success, and develop data-driven mitigation strategies
- Manage complex cross-functional implementations and strategic workstreams to achieve successful outcomes
- Build and maintain trusted relationships with client stakeholders, effectively communicating Stellar's impact

What is Required (Qualifications):
- Minimum of 2 years of relevant experience in management consulting, customer success, account management, or similar roles at health tech or value-based care companies
- Prior experience in healthcare is required
- Strong analytical skills and attention to detail, with a passion for working with data
- Exceptional communication skills, able to articulate problems and solutions clearly
- Ability to manage multiple priorities and work effectively within a small team

How to Stand Out (Preferred Qualifications):
- Experience in strategic account growth and customer management
- Familiarity with value-based care models and healthcare technology
- Proven track record of driving ROI through customer insights and analysis
- Ability to navigate ambiguity and provide structured solutions
- A genuine interest in learning about healthcare and value-based care

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