Senior Associate - Coordinator, Multimedia Experience Design

New York Life; New York (NY); Hybrid; USD 81,000 - 110,000; Full time

Job summary

New York Life is seeking a Coordinator, Multimedia Experience Design (MXD) in New York, NY. This hybrid role requires travel for on-site event support and focuses on coordinating multimedia production and related live event logistics for internal meetings and enterprise events.

You’ll work closely with the Head of MXD to schedule, coordinate vendors, track assets, and provide on-site support. This role suits detail-oriented team players looking to grow in event production or creative operations.

Qualifications

• 3–5 years of experience in production coordination, creative operations, or live event support.
• Excellent organizational skills and strong attention to detail.
• Clear written and verbal communication skills.
• Proficiency in Microsoft 365 and familiarity with project management tools.
• Willingness to travel for on-site event support.

Responsibilities

• Track and update production schedules, calendars, and status reports.
• Organize production assets with version control and accessibility.
• Assist with scheduling internal reviews, meetings, and rehearsals.
• Schedule and manage on-site makeup appointments for stage speakers.
• Support onboarding and scheduling of freelance editors, designers, and technical partners.
• Coordinate with vendors on production and delivery of assets.
• Help manage vendor documentation (SOWs, invoices, timelines).
• Liaise with internal stakeholders and external partners to keep tasks moving.

Skills

Production coordination

Microsoft 365

Project management

Job description

Location Designation: Hybrid - 3 days per week

Job Title: Coordinator, Multimedia Experience Design

Department: Multimedia and Design

Reports To: Head of Multimedia Experience Design

Location: New York, NY (with travel for on-site event support)

Experience Level: 3-5 years

Employment Type: Full-time

Role Overview:

The Coordinator, Multimedia Experience Design (MXD) supports the Multimedia and Design team’s execution of high-impact internal meetings and enterprise events at New York Life. This position plays a key role in the organization and coordination of multimedia production and associated live event logistics, ensuring creative and technical deliverables are on time, properly formatted, and well-communicated across teams.

You’ll work closely with the Head of MXD, assisting with scheduling, vendor communication, asset tracking, and on-site support. This is a great opportunity for someone detail-oriented, team-focused, and looking to build a career in event production or creative operations.

What You'll Do:

Production Logistics & Administration

• Track and update production schedules, calendars, and status reports.
• Organize production assets, ensuring version control and accessibility.
• Assist with scheduling internal reviews, meetings, and rehearsals across teams.
• Schedule and manage onsite makeup appointments for stage speakers

Vendor & Team Coordination

• Support the onboarding and scheduling of freelance editors, designers, and technical partners.
• Coordinate with vendors on production and delivery of material assets.
• Help manage documentation for vendors (SOWs, invoices, timelines).
• Liaise with internal stakeholders and external partners to keep tasks moving forward.

Event Support

• Provide on-site support at major events (Council, Partners, and other internal meetings), including backstage prep, scripts, and run-of-show documents.
• Assist with setup, rehearsals, and live show execution under guidance from senior team members.
• Help coordinate logistics for travel, equipment shipments, and production supplies.

Documentation & Communication

• Take meeting notes and share clear action items and follow-ups.
• Maintain and update production documentation (e.g., cue sheets, contact lists, wrap reports).
• Support asset approvals and file delivery across creative and communications teams.

What You'll Bring:

• 3-5 years of experience in production coordination, creative operations, or live event support.
• Excellent organizational skills and a strong attention to detail.
• Clear communication skills, both written and verbal.
• Proficiency in Microsoft365 and familiarity with project management tools.
• Comfortable working in high-pressure, fast-paced environments.
• Willingness and ability to travel to support live event execution.

Preferred Experience

• Exposure to video/multimedia workflows or live production environments.
• Familiarity with cue sheets, run-of-show, or event production documents.
• Basic understanding of AV setups or backstage operations.

Why This Role Matters

The MXD Coordinator plays a key supporting role in ensuring the success of New York Life’s most visible internal events. From file accuracy to backstage logistics, your work will help create seamless, inspiring experiences for employees and leaders across the company.

#LI-VL1 #LI-HYBRID

Pay Transparency

Salary Range: $81,000-$110,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 94713