Senior Associate, Change Management

New York Life Insurance Co; New York (NY); On-site; USD 97,500 - 139,500; Full time

Benefits offered by this job

Leave programs

Adoption assistance

Student loan repayment programs

Annual discretionary bonus

Job summary

New York Life Insurance Co is seeking a Senior Associate, Change Management in New York. This hybrid role will focus on developing change strategies and supporting complex initiatives to ensure successful organizational transformation.

The ideal candidate will have 3-6 years of change management experience, preferably in financial services, and a Bachelor's degree in Organizational Development or a related field. The salary range is $97,500-$139,500, with additional benefits offered.

Qualifications

• 3-6 years of experience leading or supporting organizational change.
• Experience within financial services or complex corporate environments preferred.
• Prosci Change Management Certification or similar preferred.

Responsibilities

• Develop and execute structured change strategies.
• Provide change management support for complex initiatives.
• Conduct change impact and readiness assessments.
• Design and deliver effective communication and learning experiences.
• Drive cross-functional initiatives and manage project timelines.

Skills

Change management

Stakeholder engagement

Communication skills

Project management

Education

Bachelor's degree in Organizational Development or related field

Tools

Microsoft Office

MS Project

Smartsheet

SharePoint

Teams

Job description

Location Designation: Hybrid – 3 days per week

Role Overview

The Foundational Business Change Management team provides strategic support to drive business transformation programs. The Senior Associate, Change Management plays a critical role in designing and executing the people-side strategy for these initiatives. This role bridges strategic insight and hands‑on implementation to enable successful adoption of key transformation efforts that advance New York Life’s enterprise goals and enhance the experience of our field agents.

This role works in New York Life’s Foundational Business, which includes its primary Agency channel consisting of more than 12,000 agents and advisors, operating in virtually every major city in the United States.

What You’ll Do

• Develop and execute structured change strategies encompassing stakeholder engagement, communications, training, and adoption planning.
• Provide change management support in implementing complex operational and technology initiatives to successfully achieve high adoption and OKRs.
• Conduct change impact and readiness assessments to shape actionable plans.
• Design and deliver effective communication and learning experiences in partnership with Agency Communications and Training teams.
• Help identify emerging issues that may challenge the successful execution of the initiative. Support the development of comprehensive change readiness plans to minimize risk and enable go/no decision making.
• Regularly update the FB Change Management Roadmap with initiative leads to keep it aligned with enterprise priorities, field capacity, and strategic goals.
• Design and execute feedback loops, including workshops, feedback sessions, and engagement forums to promote adoption and address resistance.
• Drive cross‑functional initiatives and manage project timelines and deliverables with minimal supervision.
• Use data and feedback to measure adoption and optimize change activities.
• Identify and implement process improvements to strengthen change of delivery.
• Collaborate with leaders and mentor junior associates to build organizational change capability.

What You’ll Bring

• 3-6 years of experience leading or supporting organizational change, transformation, or large‑scale project delivery, experience within financial services or similarly complex corporate environments preferred.
• Bachelor’s degree in Organizational Development, Communications, Human Resources, Business Administration, or a closely related field is required.
• Prosci Change Management Certification or similar preferred.
• Proficiency in change methodologies such as ADKAR or Kotter; familiarity with Microsoft Office, project management software (e.g., MS Project, Smartsheet), and collaboration tools (e.g., SharePoint, Teams).

Pay Transparency

Salary Range: $97,500-$139,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.