Senior Associate, Business Resiliency Program Management— Controls Management

Testing Site - JPMC; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase in Plano, TX is seeking a Senior Associate, Business Resiliency Program Management — Controls Management in CAO to guide governance for recovery planning and related artifacts aligned to Firmwide standards.

You will partner with process owners to ensure resiliency plans are designed, tested, and capable of maintaining bank operations during disruptions, while collaborating with senior leaders on governance, risk assessments, and audits.

Qualifications

• 3+ years in business resiliency, operational risk, or controls within large, complex organizations.
• Apply strong Microsoft Office skills, including Word, PowerPoint, Excel, Project, and Visio.
• Analyze and interpret complex problems using data to identify drivers and develop actionable solutions.
• Manage multiple priorities and deliverables in a fast-paced, complex program environment.
• Collaborate effectively as both a team player and an individual contributor.
• Learn quickly, demonstrating intellectual curiosity and adaptability.
• Influence senior stakeholders and drive cross-functional decisions through clear communication and leadership.
• Drive projects and support broader team objectives in a dynamic environment.
• Operate with high initiative, self-direction, and composure under pressure.
• Exemplify the highest standards of ethics and integrity.

Responsibilities

• Support delivery of the CAO Business Resiliency Program and strategic resiliency agendas with global stakeholders.
• Lead working groups and project teams, owning deliverables and ensuring progress and outcomes.
• Implement and maintain updates to the resiliency governance framework and related procedure reviews.
• Prepare reports and presentations on resiliency risks, governance effectiveness, and compliance.
• Partner with CAO Business Resiliency Plan Managers and Plan Owners to maintain governance through quality control, testing, incident management, and resiliency planning.
• Support regulatory engagements, audits, and compliance activities related to resiliency governance.
• Manage CAO resiliency program content and artifacts across SharePoint, Tableau, Teams, and other approved repositories.
• Leverage data to conduct analyses and enhance program controls and processes.
• Develop subject matter expertise in firmwide resiliency processes and practices through partnerships across Finance, Control Management, Business Management, and Technology.

Skills

MS Office

Leadership

Data analysis

Stakeholder management

Project management

Education

Bachelor's degree in Business Administration or related field

Advanced degree or relevant certifications

Tools

SharePoint

Confluence

Alteryx

Tableau

Job description

Join us to apply your expertise in program management, risk management, and governance to advance the CAO Business Resiliency mission—ensuring we can consistently deliver outstanding service to customers during disruptions.

As aSenior Associate, Business Resiliency Program Management — Controls ManagementinCAO, you will provide guidance and governance as stakeholders develop and maintain Business Resiliency Recovery Plans and related artifacts aligned toJPMorganChase Firmwide Business Resiliency Standards.

Aligned to one or more CAO sub-functions, you will partner with process owners to ensure resiliency planning is designed, tested, and capable of maintaining bank operations with minimal impact across a range of disruptive events.

You will collaborate closely with the Business Resiliency Lead Director and the CAO Resiliency Program Manager to strengthen governance structures, procedures, and controls, including support for risk assessments, legal entity reviews, and program governance.

Job responsibilities:

• Supportdeliveryof the CAO Business Resiliency Program and strategic resiliency agendas in partnership with global stakeholders and the Firmwide Resiliency Office.
• Leadworking groups and project teams, owning assigned deliverables and ensuring progress and outcomes.
• Implementandmaintainupdates to the resiliency governance framework and related procedure reviews.
• Preparereports and presentations on resiliency risks, governance effectiveness, and compliance.
• Partnerwith CAO Business Resiliency Plan Managers and Plan Owners to maintain governance through quality control, testing, incident management, and resiliency planning.
• Supportregulatory engagements, audits, and compliance activities related to resiliency governance.
• ManageCAO resiliency program content and artifacts across SharePoint, Tableau, Teams, and other approved repositories.
• Leveragedata to conduct analyses and enhance program controls and processes.
• Developsubject matter expertise in firmwide resiliency processes and practices through partnerships across Finance, Control Management, Business Management, and Technology.

Required qualifications, capabilities, and skills

• Demonstrate3+ years in business resiliency, operational risk, or controls within large, complex organizations.
• Applystrong Microsoft Office skills, including Word, PowerPoint, Excel, Project, and Visio.
• Analyzeandinterpretcomplex problems using data to identify drivers and develop actionable solutions.
• Managemultiple priorities and deliverables in a fast-paced, complex program environment.
• Collaborateeffectively as both a team player and an individual contributor.
• Learnquickly, demonstrating intellectual curiosity and adaptability.
• Influencesenior stakeholders and drive cross-functional decisions through clear communication and leadership.
• Driveprojects and support broader team objectives in a dynamic environment.
• Operatewith high initiative, self-direction, and composure under pressure.
• Exemplifythe highest standards of ethics and integrity.

Preferred qualifications, capabilities, and skills

• Demonstrate5+ years leading multi-stakeholder programs with measurable outcomes.
• Bringexperience within CAO or complex corporate functions and familiarity with firmwide resiliency standards and controls environments.
• ApplySharePoint and Confluence experience.
• Utilizedata analytics and reporting tools such as Alteryx and Tableau.
• Leverageexperience with AI-enabled process improvements and automation in risk/control reporting.
• Holda Bachelor’s degree in Business Administration, Business Continuity, Risk Management, or a related field.
• Strengthencandidacy with an advanced degree and/or relevant certifications.