Control Manager - Vice President

JPMorgan Chase & Co.; Plano (TX); On-site; USD 160,000 - 230,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Control Manager – Vice President within the CAO to drive delivery, management, and enhancement of the CAO Program portfolio, ensuring alignment with firmwide standards. You will own CAO LRCM and CAO Risk Advisory, creating governance and collaborating with SMEs and program leads to deliver outcomes.

You will lead governance, risk and issue processes, foster collaboration, and communicate solutions to executives to support audit readiness and strategic objectives.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Minimum 5 years in project/program management, governance, process improvement, and/or technology delivery within an operations or regulated environment.
• Exceptional tools & digital workspace proficiency— PowerPoint (Pitch Pro+), Tableau, Excel/Teams, SharePoint and Confluence site creation/maintenance are a must; HTML/CSS/JavaScript.
• Program/project leadership & governance— ability to create framework, set governance, and deliver outcomes across multiple initiatives.
• Risk, controls & process risk management— strong background identifying, assessing, and mitigating risks and control gaps.
• Ownership & execution— takes initiative, drives processes forward, and delivers high-quality results with strong attention to detail.
• Strategic thinking to execution— translates broad strategy into clear, actionable plans and measurable outcomes and Sound judgment & decision-making— evaluates options and selects the best course of action in a structured way.
• Executive communication & storytelling— confident verbal communicator with strong executive-level presentation and messaging skills.
• Simplification & visualization— distills complex concepts into clear visuals and tangible presentation materials.
• Influence, negotiation & stakeholder management— builds consensus, gains buy-in, and maintains strong relationships in a matrixed environment.
• Financial services legal/regulatory experience.

Responsibilities

• Manage and drive the development and enhancement of both the CAO, LRCM and CAO Risk Advisory programs.
• Define the program vision, objectives, scope, success metrics, roadmap to ensure program aligns to firmwide standards and business priorities.
• Identify and partner with stakeholders by setting expectations, managing communications, and drive decisions across leaders, partners, and delivery teams.
• Serve as the CAO representative on firmwide program calls,acting as the main point of contact between the CAO and the firmwide programs.
• Manage key risk and control operating processes, including issue tracking, escalation, resolution, trend monitoring, and drive mitigation plans to closure
• Maintain and enhance governance frameworks, documentation, and reporting processesto support compliance, risk mitigation, and audit readiness.
• Partner with CAO sub-functions and other key stakeholdersto drive a coordinated and comprehensive approach to program change management.
• Escalate issues, risks, and challenges related to change managementto appropriate stakeholders, ensuring prompt resolution and transparency.
• Foster an inclusive and collaborative team environment,inspiring trust, development, and engagement among colleagues.
• Engage with firmwide communitiesto share best practices, generate synergy, and ensure the CAO’s interests are effectively represented.
• Facilitate cross-functional problem solving and decision support, defining needs, aligning solutions, and clearly communicating requirements, options, impacts, and recommendations.

Skills

PowerPoint

Tableau

Excel

SharePoint

Confluence

HTML/CSS/JS

Leadership

Governance

Stakeholder mgmt

Strategic thinking

Education

Bachelor’s degree or equivalent experience

Tools

Tableau

Excel

SharePoint

Confluence

HTML/CSS/JS

Job description

As a Control Manager – Vice President within the Chief Administrative Office (CAO), you will be responsible for driving the delivery, ongoing management, and continuous enhancement of the CAO Program portfolio, ensuring alignment with the expectations and requirements outlined in the firmwide program standards. You will be responsible for the CAO Legal & Regulatory Change Management (LRCM) and CAO Third-Party Risk Advisory program, and will be directly responsible for creating the governance framework and executing it, working closely with program partners, stakeholders (SMEs), and the Program Lead. Your strong analytical reasoning and adaptability skills will enable you to navigate ambiguity and change, ensuring that program initiatives align with firmwide standards and business objectives. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve results and program enhancements.

Job responsibilities:

• Manage and drive the development and enhancement of both the CAO, LRCM and CAO Risk Advisory programs.
• Define the program vision, objectives, scope, success metrics, roadmap to ensure program aligns to firmwide standards and business priorities.
• Identify and partner with stakeholders by setting expectations, managing communications, and drive decisions across leaders, partners, and delivery teams.
• Serve as the CAO representative on firmwide program calls,acting as the main point of contact between the CAO and the firmwide programs.
• Manage key risk and control operating processes, including issue tracking, escalation, resolution, trend monitoring, and drive mitigation plans to closure
• Maintain and enhance governance frameworks, documentation, and reporting processesto support compliance, risk mitigation, and audit readiness.
• Partner with CAO sub-functions and other key stakeholdersto drive a coordinated and comprehensive approach to program change management.
• Escalate issues, risks, and challenges related to change managementto appropriate stakeholders, ensuring prompt resolution and transparency.
• Foster an inclusive and collaborative team environment,inspiring trust, development, and engagement among colleagues.
• Engage with firmwide communitiesto share best practices, generate synergy, and ensure the CAO’s interests are effectively represented.
• Facilitate cross-functional problem solving and decision support, defining needs, aligning solutions, and clearly communicating requirements, options, impacts, and recommendations.

Required qualifications, capabilities, and skills:

• Bachelor’s degree or equivalent professional experience.
• Minimum 5 yearsof experience in project/program management, governance, process improvement, and/or technology delivery within an operations or regulated environment.
• Exceptional tools & digital workspace proficiency— PowerPoint (Pitch Pro+), Tableau, Excel/Teams, SharePoint and Confluence site creation/maintenance are a must; HTML/CSS/JavaScript.
• Program/project leadership & governance— ability to create framework, set governance, and deliver outcomes across multiple initiatives.
• Risk, controls & process risk management— strong background identifying, assessing, and mitigating risks and control gaps.
• Ownership & execution— takes initiative, drives processes forward, and delivers high-quality results with strong attention to detail.
• Strategic thinking to execution— translates broad strategy into clear, actionable plans and measurable outcomes and Sound judgment & decision-making— evaluates options and selects the best course of action in a structured way.
• Executive communication & storytelling— confident verbal communicator with strong executive-level presentation and messaging skills.
• Simplification & visualization— distills complex concepts into clear visuals and tangible presentation materials.
• Influence, negotiation & stakeholder management— builds consensus, gains buy-in, and maintains strong relationships in a matrixed environment.
• Financial services legal/regulatory experience.

Preferred qualifications, capabilities, and skills:

• Financial services legal/regulatory experience.