K9 Resorts General Manager

K9 Resorts; Stamford (CT); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) participation

Health, dental, and vision benefits

Paid time off

Flexible scheduling

Leadership training & development

Employee discounts

Job summary

K9 Resorts is seeking a General Manager in Stamford, CT to lead operations, people, and performance at our luxury pet hotel. You will drive a 5-star guest experience, manage daily operations, and own profitability across all departments.

We value strong leadership, budget discipline, and a sales-minded approach to growth, with a focus on community partnerships and exceptional pet care. Weekend and holiday availability is required.

Qualifications

• 3–4+ years of management experience in pet care, hospitality, or similar.
• Proven leadership in high-volume, service-driven environments.
• Strong business acumen including P&L and labor management.
• Excellent communication, problem-solving, and decision-making skills.
• Sales-oriented mindset with a focus on growth and results.

Responsibilities

• Lead and develop Assistant Managers, Supervisors, and resort team members.
• Own full-cycle talent management: hiring, onboarding, coaching, and performance.
• Oversee day-to-day operations across all departments to maintain high standards.
• Set and uphold 5-Star service expectations and drive client retention and enrollment growth.
• Act as Brand Ambassador and build partnerships with local veterinarians and pet businesses.
• Own P&L performance, monitor KPIs, manage expenses and budgeting.

Skills

Leadership

P&L management

Staff development

Customer service

Sales & growth

Budgeting

Job description

General Manager
LPHI | K9 Resorts Luxury Pet Hotel

FLSA: Full-Time Salary Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re seeking a dynamic General Manager to lead operations, people, and performance at the highest level.

What You’ll Do

As General Manager, you are the leader of the business—responsible for driving results, developing teams, and delivering an exceptional 5-star experience across every part of the resort.

Leadership & Team Development

• Lead and develop Assistant Managers, Supervisors, and resort team members
• Own full-cycle talent management: hiring, onboarding, coaching, and performance
• Build a high-performance, accountability-driven culture
• Conduct regular team meetings, coaching sessions, and performance reviews

Operations & Business Ownership

• Oversee day-to-day operations across all departments
• Ensure excellence in cleanliness, safety, and pet care standards
• Manage scheduling, staffing levels, and labor efficiency
• Maintain facility standards, vendor relationships, and inventory control

Customer Experience & Sales

• Set and uphold 5-Star service expectations across all interactions
• Drive revenue through service offerings, client retention, and enrollment growthPersonally resolve high-level customer concerns
• Monitor feedback and continuously improve the guest experience

Marketing & Community Leadership

• Act as a Brand Ambassador in the local community
• Build partnerships with veterinarians, groomers, and pet-related businesses
• Lead marketing initiatives to drive awareness and growth

Financial & Performance Management

• Own P&L performance and profitability
• Monitor KPIs and implement strategies to drive results
• Manage expenses, payroll, and budgeting
• Identify trends and opportunities to improve operational efficiency

What We’re Looking For

• 3–4+ years of management experience (pet care, hospitality, retail, or similar)
• Proven leadership in high-volume, service-driven environments
• Strong business acumen (P&L, labor, operations, performance metrics)
• Ability to lead teams, drive accountability, and develop talent
• Excellent communication, problem-solving, and decision-making skills
• Sales-oriented mindset with a focus on growth and results
• Valid driver’s license
• Flexible availability including weekends and holidays

What You’ll Get

• 401(k) with company participation
• Health, dental, and vision benefits
• Paid time off
• Flexible scheduling
• Leadership training & development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a General Manager role—it’s an opportunity to run a business, lead a team, and drive real results in a growing, high-energy environment where people, pets, and performance matter.