K9 Resorts General Manager

K9 Resorts; North Olmsted (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Flexible scheduling

Leadership training & development programs

Employee discounts and perks

Job summary

K9 Resorts in North Olmsted is seeking a General Manager who will oversee operations, develop teams, and enhance customer experience in the luxury pet care industry. The ideal candidate should have 3–4+ years of management experience, strong leadership skills, and the ability to drive accountability and results.

The role demands a sales-oriented mindset and excellent communication for client interaction. We offer competitive benefits like 401(k), health coverage, and flexible scheduling.

Qualifications

• 3–4+ years of management experience in pet care, hospitality, retail, or similar.
• Proven leadership in high-volume, service-driven environments.
• Strong business acumen in P&L, labor, operations, and performance metrics.

Responsibilities

• Lead and develop Assistant Managers and resort team members.
• Oversee day-to-day operations ensuring cleanliness and safety.
• Drive revenue through service offerings and client retention.

Skills

Management experience

Leadership

Communication

Problem-solving

Sales-oriented mindset

Job description

FLSA: Full-Time Salary Exempt

What You’ll Do

As General Manager, you are the leader of the business—responsible for driving results, developing teams, and delivering an exceptional 5‑star experience across every part of the resort.

Leadership & Team Development

• Lead and develop Assistant Managers, Supervisors, and resort team members
• Own full‑cycle talent management: hiring, onboarding, coaching, and performance
• Build a high‑performance, accountability‑driven culture
• Conduct regular team meetings, coaching sessions, and performance reviews

Operations & Business Ownership

• Oversee day‑to‑day operations across all departments
• Ensure excellence in cleanliness, safety, and pet care standards
• Manage scheduling, staffing levels, and labor efficiency
• Maintain facility standards, vendor relationships, and inventory control

Customer Experience & Sales

• Set and uphold 5‑Star service expectations across all interactions
• Drive revenue through service offerings, client retention, and enrollment growth
• Personally resolve high‑level customer concerns
• Monitor feedback and continuously improve the guest experience

Marketing & Community Leadership

• Act as a Brand Ambassador in the local community
• Build partnerships with veterinarians, groomers, and pet‑related businesses
• Lead marketing initiatives to drive awareness and growth

Financial & Performance Management

• Own P&L performance and profitability
• Monitor KPIs and implement strategies to drive results
• Manage expenses, payroll, and budgeting
• Identify trends and opportunities to improve operational efficiency

What We’re Looking For

• 3–4+ years of management experience (pet care, hospitality, retail, or similar)
• Proven leadership in high‑volume, service‑driven environments
• Strong business acumen (P&L, labor, operations, performance metrics)
• Ability to lead teams, drive accountability, and develop talent
• Excellent communication, problem‑solving, and decision‑making skills
• Sales‑oriented mindset with a focus on growth and results
• Valid driver’s license
• Flexible availability including weekends and holidays

What You’ll Get

• 401(k) with company participation
• Health, dental, and vision benefits
• Paid time off
• Flexible scheduling
• Leadership training & development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a General Manager role—it’s an opportunity to run a business, lead a team, and drive real results in a growing, high‑energy environment where people, pets, and performance matter.

Apply today and lead the future of luxury pet care!