Senior Assistant Caseworker-Office Support, DCFS Western Region (Orem)

United Trading Group; Orem (UT); On-site; USD 24,000 - 38,000; Part time

Job summary

Utah DCFS in Orem is seeking a Senior Assistant Caseworker, Office Support to maintain efficient office operations in a child welfare setting. Responsibilities include clerical support, minute taking, client assistance, and processing payments, while ensuring confidentiality and accuracy.

The role is time-limited and non-benefited, with in-office work and a pay range of $17.25–$27.34 per hour. Applicants may be expected to transport clients and work extended hours as required.

Qualifications

• Experience managing reception areas, handling high-volume telephone systems, greeting walk-in clients.
• Ability to create, scan, archive, and retrieve case files and reports, including tracking certified mail within the SAFE case system.
• Proficiency in drafting court documentation, preparing legal letters, conducting Clear Search requests, and supporting AG/audit file retrieval.

Responsibilities

• Provide direct client and case support to professional staff; take and distribute meeting minutes.
• Answer phones, greet visitors, and direct calls to appropriate staff members.
• Prepare court and client documents; assist with Medicaid applications and financial transactions.

Skills

Reception management

Phone systems

Customer service

Meeting minutes

File management

Transportation

Tools

SAFE case system

Adobe Pro

Google Suite

Microsoft Office

Job description

Senior Assistant Caseworker-Office Support, DCFS Western Region (Orem)

FT / PT Status – Part-Time, Time-Limited position
Benefits Eligibility – This position is not eligible for benefits.
Salary – $17.25-$27.34
Remote Work / In-Office – In-Office / On-Site
Application Deadline – 10/18/2026*

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

DCFS Start Pay $17.95

This is a Time-Limited (TL), non benefited position.

The Office of Child and Family Services is seeking a motivated and detail-oriented Senior Assistant Caseworker, Office Support, to help maintain efficient office operations within a child welfare setting. This position requires strong organizational skills, professionalism, and the ability to work in a fast-paced environment while supporting staff, clients, and community partners. The ideal candidate will be dependable, customer service focused, and capable of managing a variety of administrative responsibilities with accuracy and confidentiality.

Key Responsibilities

• A Senior Assistant Caseworker, Office Support, serves as a clerical resource to professional child welfare social work staff by providing direct client and case related support services. Duties include taking and distributing meeting minutes, answering phones, greeting visitors and clients, completing Clear Search requests, assisting with supervised visits, transporting youth and clients, maintaining files and records, preparing court and client documentation, processing financial transactions, and assisting with additional office and case support functions as assigned. They also perform the following tasks:
• Assisting in covering the reception area
• Greet and assist walk-in clients
• Receive incoming telephone calls and directs them to the appropriate staff member.
• Preparing letters and/or documentation for courts and/or clients.
• Mailing certified mail to clients or sheriff; tracking in SAFE case system.
• Creating, maintaining, scanning, and/or archiving files, reports, etc.
• Retrieving files for workers, AGs, supervisors, and audits.
• Assisting with 24-hour notifications and priors.Maintaining the upkeep of office equipment.
• Taking and transcribing minutes at meetings.
• Assisting with completing Medicaid applications.
• Responsible for processing payments, managing financial transactions and handling other related financial tasks as assigned.
• Transportation of clients and children.
• Supervise and monitor visits
• Other duties as assigned

Qualifications

• Experience managing reception areas, handling high-volume telephone systems, greeting walk-in clients, and maintaining office equipment.
• Ability to create, scan, archive, and retrieve case files and reports, including tracking certified mail within the SAFE case system.
• Proficiency in drafting court documentation, preparing legal letters, conducting Clear Search requests, and supporting AG/audit file retrieval.
• Experience supervising and monitoring parent-child visits and providing transportation for youth and clients.
• Competency in handling financial transactions, processing payments, and assisting clients with Medicaid applications.
• Strong written and verbal communication skills for taking and transcribing meeting minutes and coordinating 24-hour notifications and prior checks.
• Valid driver's license and reliable ability to transport clients, youth, and children safely to appointments, placements, or visits.

Preference

• With previous and/or current experience working for the Utah Division of Child & Family Services (DCFS).
• Has worked with the State's social welfare database system, SAFE
• Adobe Pro, Google and Microsoft experience.

Supplemental Information

• Only applicants invited to interview will be notified.
• This is a time-limited non benefited position
• May require 24-hour on-call services/time. 24-hour on-call services response time to be determined by the agency.
• Department of Human Resource Management rules regarding promotions and transfers apply to current employees.
• Travel required; you may be required to use your personal vehicle to perform the duties of this position; approved mileage is reimbursable through State Finance.
• All DCFS job offers are contingent upon passing a Background Screening Application (BSA).
• Must have a valid Utah driver’s license.
• A position’s eligibility for hybrid work is established by agency management and is subject to change at their discretion at any time and for any reason.
• The State of Utah requires all employees to physically work inside the State of Utah Boundaries.

Physical Requirements

• Moderate - Some of the work performed requires some physical exertion. You may be required to stand; walk over rough surfaces; bend; crouch; stoop; stretch; reach; lift moderately heavy items (up to 50 lbs.), e.g. lifting a small child in a recurring manner and/or for long periods of time.

Working Conditions

• Moderate Risk - Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g. safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work, however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

About the Role

Location – DCFS Orem Office
97 E. Center St.
Orem, Utah, 84057
United States

Drivers License Requirement – Employees hired for this recruitment will be subject to the Driver Eligibility standards found at the following link: https://adminrules.utah.gov/public/search/driver%20eligibility/Current%20Rules

Background Check Required – Yes

Drug Test Required – No

Schedule Code – TL - Time limited

Why You Should Join Our Team

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

The goal of Utah Division of Child and Family Services (DCFS) is to have communities where children grow up safe from abuse, neglect and dependency, where adults are protected from domestic violence, and where parents can be strengthened in their capacity to keep their family safe.

For more information about DCFS, Click Here

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].