Senior Architecture Lead - CCaaS

Eventus Solutions Group; Englewood (CO); Remote; USD 190,000 - 225,000; Full time

Job summary

An established industry player is seeking a Senior Architecture Lead to drive cutting-edge CCaaS solutions. This pivotal role involves owning the architecture and design of innovative solutions, leading a global team of architects, and ensuring high-quality technical deliverables. You will collaborate with business and technical teams, participate in presales activities, and present solutions to stakeholders. If you are passionate about enhancing customer experiences through technology and have a solid background in contact center technologies, this is an exciting opportunity to make a significant impact in a dynamic environment.

Benefits

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Parental leave

Qualifications

• 8+ years of experience in CCaaS architecture and technical leadership.
• Experience managing teams and working in Agile environments.

Responsibilities

• Own CCaaS architecture, design, and implementation of solutions.
• Manage and develop a global team of Architects.

Skills

CCaaS solution architecture

Contact Center Technology

Agile development

Communication skills

Technical leadership

Education

Bachelor's degree in relevant field

Tools

CXone

Amazon Connect

Genesys Cloud

IBM Watson Assistant

Nuance Mix

Job description

Senior Architecture Lead

Location: Remote – US/CAN/UK

Reporting to: Practice Director

Employment: Full Time

Are you a Senior Architect Lead who has passion for driving cutting edge technologies to enhance customer experiences? If you enjoy leading architecture, strategy, and design to deliver innovative solutions, let us know and apply today!

In this role you will own CCaaS solution design, provide technical leadership and guidance through the development lifecycle, collaborate with the business and technical teams, be accountable for setting and meeting quality standards, and be responsible for comprehensive documentation. You are the one who sets the direction, anticipates what lies ahead, and understands challenges both operationally and technically, thus mitigating future problems or delays. You have consulted on end-to-end CCaaS architecture and beyond. Your experience enables you to approach projects with a structured methodology, foresee pitfalls, and drive key patterns and practices. You are passionate about implementation but comfortable communicating and presenting solutions to client stakeholders at all levels.

Responsibilities:

• Ownership of CCaaS architecture, design, and implementation of Navixus solutions
• Participate in presales activities
• Responsible for Technical Deliverables
• Manage and develop a team of Architects globally
• Create standards of Architecture
• Lead customer roadmaps and technology assessments
• Status reports
• Software migration management
• Lead Architecture to set pattern and processes

Qualifications for success:

• 8 or more years of experience as a CCaaS solution architect and/or technical lead with Contact Center Technology
• 2 or more years of managing people/teams of architects
• A point-of-view of the CCaaS technology stack from leading CCaaS services providers (CXone, Amazon Connect, Genesys Cloud, etc.) is required; other candidates with conversational AI developer experience with one of the following: Omilia, IBM Watson Assistant, Amazon Lex, Nuance Mix, and/or other NLU platforms is a plus.
• Experience working in an Agile development environment
• Experience gathering business and technical requirements as well as solution development
• Experience authoring and giving PPT presentations to stakeholders
• Experience building and maintaining reusable frameworks and code libraries is preferred
• Technical product management including managing technical backlogs, product versioning, deploying and enhancing products at multiple customers is desirable
• Communication skills and experience working with Clients

The pay range for the US role is $190,000 - $225,000 per annum. The exact offer terms will depend on the skill level, educational qualifications, experience, and location of the candidate.

Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance, and paid time off (including holidays, parental leave, and sick leave, as required by law).

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations are also available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [e-mail].”