Senior Architecture Lead

Eventus Solutions Group; Englewood (CO); On-site; USD 190,000 - 225,000; Full time

Job summary

An established industry player is seeking a Senior Architect Lead passionate about driving cutting-edge technologies to enhance customer experiences. This pivotal role involves owning solution design, providing technical leadership, and collaborating with both business and technical teams. You will set the direction for architecture, anticipate challenges, and ensure quality standards are met. If you have extensive experience with CCaaS architecture and enjoy presenting solutions to stakeholders, this opportunity is perfect for you. Join a diverse workforce that values innovation and excellence.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

Paid Time Off

Parental Leave

Sick Leave

Qualifications

• 8+ years as a solution architect or technical lead in Contact Center Technology.
• Experience with CCaaS architecture and Agile development.

Responsibilities

• Lead architecture, design, and implementation of Navixus solutions.
• Manage and develop a global team of Architects.

Skills

Solution Architecture

Technical Leadership

Agile Development

CCaaS Technology

Communication Skills

Education

Bachelor's Degree in Computer Science or related field

Master's Degree (preferred)

Tools

PPT (PowerPoint)

CCaaS Platforms (CXone, Amazon Connect, Genesys Cloud)

NLU Platforms (Omilia, IBM Watson Assistant, Amazon Lex, Nuance Mix)

Job description

Are you a Senior Architect Lead who has passion for driving cutting edge technologies to enhance customer experiences? If you enjoy leading architecture, strategy, and design to deliver innovative solutions, let us know and apply today!

In this role you will own solution design, provide technical leadership and guidance through the development lifecycle, you will collaborate with the business and technical teams, you will be accountable for setting and meeting quality standards and be responsible for comprehensive documentation. You are the one who sets the direction, you anticipate what lies ahead and you understand challenges both operationally and technically thus mitigating future problems or delays. You have consulted on end-to-end CCaaS architecture and beyond. Your experience enables you to approach projects with a structured methodology, foresee pitfalls, and drive key patterns and practices. You are passionate about implementation but comfortable communicating and presenting solutions to client stakeholders at all levels.

Responsibilities :

• Ownership of architecture, design, and implementation of Navixus solutions
• Responsible for Technical Deliverables
• Manage and develop a team of Architects globally
• Create standards of Architecture
• Lead customer roadmaps and technology assessments
• Software migration management
• Lead Architecture to set pattern and processes

What We're looking for :

• 8 or more years of experience as a solution architect and / or technical lead with Contact Center Technology
• Experience working in an Agile development environment
• Experience gathering business and technical requirements as well as solution development
• A point-of-view of the CCaaS technology stack from leading CCaaS services providers (CXone, Amazon Connect, Genesys Cloud, etc.), other candidates with conversational AI developer experience with one of the following : Omilia, IBM Watson Assistant, Amazon Lex, Nuance Mix, and / or other NLU platforms is a plus.
• Experience building and maintaining reusable frameworks and code libraries is preferred
• Technical product management including managing technical backlogs, product versioning, deploying and enhancing products at multiple customers is desirable
• Excellent communication skills and experience working with Clients
• Experience authoring and giving PPT presentations to stakeholders

The pay range for the US role is $190 - $225.000 per annum The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law).

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [emailprotected] ."

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