Senior Applications Engineer - Optical Networking & Support

Coherent; Santa Clara (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Coherent Corp. in Santa Clara is seeking a senior Customer Technical Support professional to lead high-impact technical support for optical communications products. The role emphasizes fast issue resolution, field testing, and collaboration with PLM and R&D teams.

The position requires 8+ years in optical-communications environments, strong communication and problem-solving skills, and willingness to travel up to 33% with 7x24 on-call support. A degree in engineering or physics is required.

Qualifications

• M.Sc. or B.Sc. in Electrical Engineering, Computer Science or Physics.
• 8+ years in optical communications as technical support/engineer roles.
• Experience with coherent optical transceivers, DWDM, OTN and related architectures.
• Experience investigating field issues and RMAs.
• Experience using and troubleshooting network management systems.
• Python scripting experience preferred.
• Product development experience preferred.

Responsibilities

• Provide quick response technical support for customer issues.
• Work with internal teams to resolve issues and perform root cause analysis.
• Support PLM and Quality team customer interactions.
• Review specs and give real-world feedback to development.
• Propose test scope and detailed test plans.
• Coordinate pre-testing with R&D to ensure trial success; conduct on-site testing.
• Travel 25–33% and provide 7x24 on-call support.

Skills

Travel 25-33%

On-call support

Strong communication

Negotiation skills

Problem solving

Team oriented

Self-starter

Education

M.Sc. or B.Sc. in Electrical Engineering, Computer Science or Physics

Tools

Python

Network management systems

Job description

Coherent Corp. in Santa Clara is seeking a senior Customer Technical Support professional to lead high-impact technical support for optical communications products. The role emphasizes fast issue resolution, field testing, and collaboration with PLM and R&D teams.

The position requires 8+ years in optical-communications environments, strong communication and problem-solving skills, and willingness to travel up to 33% with 7x24 on-call support. A degree in engineering or physics is required.