Lead Engineer, Applications

Coherent; Santa Clara (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Coherent Corp. is seeking an experienced Technical Support leader for a multi-faceted role in Santa Clara, CA. The position emphasizes customer-focused technical support, trial and demo activity, and education/training across PLM and R&D teams.

The role requires a strong background in optical communications and hands-on experience with transceivers, DWDM, OTN, and network protocols. Domestic travel is expected, and candidates should be prepared for on-site work in California.

Qualifications

• M.Sc. or B.Sc. degree in Electrical Engineering, Computer Science or Physics.
• 6+ years working experience in optical communication companies in roles such as technical support manager, engineer, development engineer or system verification engineer.
• Experience with coherent optical transceivers, DWDM, OTN, optical network architectures, and network management protocols.
• Experience investigating field issues and providing RMA support.
• Experience using and troubleshooting network management systems; coding in Python is preferred.

Responsibilities

• Provide quick response technical support for customer issues or inquiries.
• Work with internal teams to resolve issues and perform root cause analysis.
• Support PLM and Quality team customer interactions.
• Review product specifications and provide real-world feedback to new product development.
• Review and/or propose test scope and detailed plans; conduct pre-testing as needed; perform tests at customer sites.

Skills

Travel 25-33%

On-call support

Communication skills

Problem solving

Teamwork

Education

M.Sc. or B.Sc. in Electrical Engineering, Computer Science or Physics

Tools

Python scripting

Network management systems

Job description

Primary Duties & Responsibilities

Customer Technical Support - 60%

• Quick response technical support customer issues or inquiries
• Work with internal teams to resolve customer issues and complete Root Cause Analysis
• Provide technical support for PLM and Quality team customer interactions
• Review PLM and R&D product specifications, providing real-world feedback to new product development
• Review and/or propose test scope and detailed plan.
• Review with R&D team and conduct any necessary pre-testing to ensure trial success
• Perform testing at customer site as required

Customer Demo and Trial Support - 30%

• Review and/or propose test scope and detailed plan.
• Review with R&D team and conduct any necessary pre-testing to ensure trial success
• Perform testing at customer site as required

Technical Training and Documentation - 20%

• New product installation and operation training for the front line customer support team
• Provide technical Customer Installation and Operating documentation

Education & Experience

• M.Sc. or B.Sc. degree in Electrical Engineering, Computer Science or Physics
• 6+ years working experience in optical communication companies as technical support manager or engineer, development engineer or system verification engineer.
• Experience with the following technologies: Coherent optical transceivers, DWDM, OTN, optical network architectures, and network management protocols.
• Experience investigating field issues and RMA support
• Experience using and troubleshooting network management system
• Experience in coding Python script is preferred.
• Experience in product development is preferred.

Skills

• Travel 25% to 33% of time, to meet customer support needs
• 7x24 on-call support
• Strong communication and negotiation skills
• Creative, analytical and structured problem-solving capability
• Team oriented and a self-starter

Working Conditions

Working conditions typical of a climate controlled and professional office environment. This role routinely requires use of standard office equipment such as computers, phones, copiers, filing cabinets, etc.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

• I ntegrity - Create an Environment of Trust
• C ollaboration - Innovate Through the Sharing of Ideas
• A ccountability - Own the Process and the Outcome
• R espect - Recognize the Value in Everyone
• E nthusiasm - Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] .