Principal Engineer, Applications - Customer-Focused Leader

Coherent Corp.; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Coherent Corp. is seeking a seasoned Customer Technical Support engineer in San Francisco to provide quick, on-site and remote assistance for optical communications products. You will collaborate with PLM, R&D, and Quality teams to resolve issues, perform root-cause analysis, and support field trials.

Responsibilities include customer demos and training, documenting procedures, and contributing to product development feedback while maintaining 7x24 on-call support and travel up to 33% as needed.

Qualifications

• M.Sc. or B.Sc. degree in Electrical Engineering, Computer Science or Physics
• 8+ years in optical communications in technical roles
• Experience with coherent optical transceivers, DWDM, OTN, optical network architectures and network management protocols
• Experience investigating field issues and RMA support
• Experience with network management systems troubleshooting
• Python scripting experience preferred
• Product development experience preferred

Responsibilities

• Respond quickly to technical customer inquiries and issues
• Collaborate with internal teams to resolve issues and perform root cause analysis
• Support PLM and Quality team customer interactions
• Review product specs and provide real-world feedback to development
• Contribute to test scope planning and pre-testing for trials
• Perform customer-site testing as required
• Provide customer installation and operating documentation and training

Skills

Travel

On-call support

Communication

Negotiation

Problem solving

Team player

Self-starter

Education

EE/CS/Physics degree

Tools

DWDM

OTN

Coherent transceivers

Optical networks

Network management protocols

Python

Job description

Coherent Corp. is seeking a seasoned Customer Technical Support engineer in San Francisco to provide quick, on-site and remote assistance for optical communications products. You will collaborate with PLM, R&D, and Quality teams to resolve issues, perform root-cause analysis, and support field trials.

Responsibilities include customer demos and training, documenting procedures, and contributing to product development feedback while maintaining 7x24 on-call support and travel up to 33% as needed.