Senior Applications Engineer

Digital Dynamics; Scotts Valley (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

A leading technology company in Scotts Valley, CA is looking for an experienced Customer Applications Engineer. You will serve as the technical point of contact, providing pre-sale consultation and post-sale support to customers globally. Ideal candidates should have a degree in engineering, with expertise in industrial automation and software programming. The role offers competitive benefits in a collaborative and innovative environment.

Qualifications

• 5+ years of experience in Industrial Automation with I/O controllers and motion control.
• Experience with electrical schematic & PCB design and troubleshooting.
• Knowledge of software programming languages such as C/C++, C#, and Python.

Responsibilities

• Serve as the technical point of contact for customers.
• Develop and present technical proposals.
• Facilitate product training and technical support.

Skills

Industrial Automation experience

I/O controllers knowledge

Software programming (C/C++, C#, Python)

Excellent communication skills

Strong analytical skills

Education

BS or MS engineering degree

Tools

Microsoft Office Suite

CAD environments

Windows operating system

Linux operating system

Job description

Digital Dynamics, Inc. (DDI) is growing and has a career opportunity for an experienced Customer Applications Engineer role. Our company designs and manufactures real-time network-based machine and process controllers, which its customers incorporate into their products deployed worldwide. DDI products employ state of the art in hardware, firmware, and software engineering.

DDI, founded in 1977, is headquartered in Scotts Valley, CA, about 20 minutes south of Silicon Valley. DDI is an employee‑owned (ESOP) company where employees earn ownership of the company. Our employees describe the company as a collaborative environment with a small company feel in a great location.

The position will be full‑time, with a competitive benefits package.

Responsibilities

The Customer Applications Engineer serves as the technical point of contact for DDI customers, engaging with new and existing customers to provide pre‑sale consultation and post‑sale technical support for DDI products. Responsibilities include:

• Define DDI solution from application requirements gathered through consultation with customers
• Develop and present technical proposals to customers
• Work with the DDI engineering team to fulfill customer requirements for new & custom products and features
• Capturing & communicating customer requests for new features and products
• Facilitate customers with the adoption of DDI technology through product training and technical support in remote and onsite settings.
• Contribute to creating and managing support resources, including product manuals, application notes, training materials, software examples, etc.
• Supporting DDI participation at trade shows, conferences, and seminars

Requirements

• BS or MS engineering degree in engineering with five years of Industrial Automation experience involving I/O controllers, motion control, and functional safety standards (e.g. IEC 61508, EN ISO 13849-1) in technical, customer‑facing roles
• Experience with electrical schematic & PCB design documents, PCB design process, commissioning & troubleshooting electrical systems
• Knowledge and experience with Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint), CAD environments, Windows & Linux operating systems
• Software programming languages such as C/C++, C#, Python
• Excellent communication and interpersonal abilities, including technical writing and presentation skills
• Strong analytical and problem‑solving skills
• Strong organizational skills and time management with a team approach
• Self‑starter with an aptitude for continuous learning and a results‑driven personality
• Moderate travel is required

DDI is committed to diversity in its workforce, including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.