Senior Applications Analyst - Billing

Zillow Group Inc.; United States; Remote; USD 130,000 - 208,000; Full time

Benefits offered by this job

Equity awards

Job summary

Zillow Group is seeking a Senior Specialist, Information Systems to lead design, configuration, and enhancement of enterprise systems and integrations. You will partner with product, engineering, and functional teams to translate business needs into scalable technical solutions, document designs, and drive complex troubleshooting to minimize disruption.

With 8+ years in information systems and a focus on data quality, security, and compliance, you’ll implement standards, plan upgrades, and

Qualifications

• 8+ years of experience in information systems, enterprise applications, or a related technology role supporting business-critical platforms.
• Experience designing, configuring, and supporting complex enterprise applications or platforms (e.g., HR, finance, CRM, ITSM, or similar systems) in a fast-paced environment.
• Experience collaborating with cross-functional stakeholders to gather requirements, prioritize enhancements, and deliver system changes from concept through implementation.
• Experience analyzing system issues and data flows to develop remediation plans, process improvements, or automation opportunities.
• Or an equivalent combination of education and experience.

Responsibilities

• Lead the design, configuration, and enhancement of enterprise systems and integrations to improve reliability, data quality, and usability for business stakeholders.
• Partner with product, engineering, and functional teams to translate business requirements into scalable technical solutions, documenting designs, configurations, and impact.
• Drive complex troubleshooting and root-cause analysis across applications, integrations, and data flows, implementing corrective and preventive actions to minimize disruption.
• Develop and maintain standards, guidelines, and reusable configurations for information systems, advocating for best practices, security, and compliance.
• Plan and execute system changes, releases, and upgrades, including test planning, coordination with cross-functional teams, and post-implementation validation.
• Analyze usage patterns, performance metrics, and stakeholder feedback to identify opportunities for process automation, workflow optimization, and feature improvements.
• Mentor peers and partner teams on system capabilities, configuration options, and operational procedures, contributing to knowledge sharing and continuous improvement.

Skills

Enterprise systems

Cross-functional collaboration

Requirements gathering

System troubleshooting

Automation opportunities

Education

Bachelor's degree in Information Systems, Computer Science, Engineering, Business Administration, or related field

Job description

About the team

The Senior Specialist, Information Systems leverages deep expertise in enterprise platforms and cross-functional collaboration to design, configure, and optimize technology solutions that support Zillow’s critical business operations. Operating with a high degree of autonomy, this role solves complex, ambiguous systems challenges, improves end-to-end workflows, and serves as a trusted partner and subject matter expert to stakeholders across the organization.

About the role

Lead the design, configuration, and enhancement of enterprise systems and integrations to improve reliability, data quality, and usability for business stakeholders.

• Partner with product, engineering, and functional teams to translate business requirements into scalable technical solutions, documenting designs, configurations, and impact.


• Drive complex troubleshooting and root-cause analysis across applications, integrations, and data flows, implementing corrective and preventive actions to minimize disruption.


• Develop and maintain standards, guidelines, and reusable configurations for information systems, advocating for best practices, security, and compliance.


• Plan and execute system changes, releases, and upgrades, including test planning, coordination with cross-functional teams, and post-implementation validation.


• Analyze usage patterns, performance metrics, and stakeholder feedback to identify opportunities for process automation, workflow optimization, and feature improvements.


• Mentor peers and partner teams on system capabilities, configuration options, and operational procedures, contributing to knowledge sharing and continuous improvement.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $130,100.00 - $207,900.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $123,700.00 - $197,500.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

Bachelor’s degree in Information Systems, Computer Science, Engineering, Business Administration, or a related field.

• 8+ years of experience in information systems, enterprise applications, or a related technology role supporting business-critical platforms.


• Experience designing, configuring, and supporting complex enterprise applications or platforms (e.g., HR, finance, CRM, ITSM, or similar systems) in a fast-paced environment.


• Experience collaborating with cross-functional stakeholders to gather requirements, prioritize enhancements, and deliver system changes from concept through implementation.


• Experience analyzing system issues and data flows to develop remediation plans, process improvements, or automation opportunities.


• Or an equivalent combination of education and experience.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.

How we work

Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise. Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk - it’s how we work. Cloud HQ is our distributed work model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward - together.