Senior Application Support Lead

Universal Orlando Resort; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Universal Orlando Resort in Orlando, FL seeks a Senior Application Support Analyst to ensure reliability, performance, security, and continuous improvement of business-critical applications. You will lead investigations, coordinate with engineering, vendors, and owners, while mentoring junior analysts.

You will develop and maintain SQL databases and HTML-based interfaces, design workflows, monitor health dashboards, and document runbooks.

Qualifications

• Leads complex incidents with clear communication to technical and non-technical stakeholders.
• Judgment to assess business impact, risk, and urgency for escalation strategies.
• Knowledge of infrastructure, Windows/Linux admin, and enterprise app integration.

Responsibilities

• Lead investigation and resolution of high-impact application incidents.
• Own complex incidents and coordinate across engineering, vendors, and owners.
• Develop and maintain SQL databases and HTML-based interfaces; design workflows.

Skills

Incident management

Root cause analysis

SQL databases

HTML maintenance

Linux administration

Windows administration

Education

Bachelor’s degree in MIS/Business or IT

Tools

ServiceNow

Snipe-IT

Lansweeper

Bomgar

Intune

PowerBI

Click-Up

Job description

Universal Orlando Resort in Orlando, FL seeks a Senior Application Support Analyst to ensure reliability, performance, security, and continuous improvement of business-critical applications. You will lead investigations, coordinate with engineering, vendors, and owners, while mentoring junior analysts.

You will develop and maintain SQL databases and HTML-based interfaces, design workflows, monitor health dashboards, and document runbooks.