Senior Application Support Engineer / Site Reliability Engineer (SRE)

Devopsroles; Boston (MA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Pension / Retirement benefits

Paid Time Off & Leave

Job summary

DTCC is seeking a Senior Application Support Engineer to power its global financial markets infrastructure. You will ensure reliability, availability, and performance across 40+ mission-critical applications, leveraging SRE practices and modern tech like AWS, OpenShift, Kafka, IBM MQ, and distributed systems.

You will work with globally distributed teams to deliver stable, scalable services, drive operational excellence, and advance automation across trade processing platforms.

Qualifications

• Bachelor's degree or equivalent practical experience required.
• 6–8 years supporting enterprise applications in production environments.
• Strong understanding of SRE, reliability, observability, automation and incident prevention.

Responsibilities

• Ensure availability, stability, and performance of mission-critical applications.
• Lead incident response, troubleshooting and RCA activities.
• Drive automation and improve monitoring, alerting and observability.
• Collaborate with Development, Infrastructure, Cloud, Network and Security teams to ensure platform reliability.

Skills

SRE Principles

Incident management

Troubleshooting

Automation

Observability

Education

Bachelor's degree or equivalent

Tools

IBM MQ

Kafka

OpenShift

Kubernetes

Docker

Splunk

Grafana

AutoSys

ServiceNow

Job description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have in This Role

As a Senior Application Support Engineer, you will help power DTCC's global financial markets infrastructure by ensuring the reliability, availability, and performance of Institutional Trade Processing (ITP) platforms that support cross-border equity and debt trade processing and settlement.

Leveraging Site Reliability Engineering (SRE) principles, you will support a portfolio of 40+ mission-critical applications across a modern ecosystem of AWS, OpenShift Container Platform (OCP), Kafka, IBM MQ, and distributed systems. You will play a key role in driving operational excellence, improving resiliency, reducing operational risk, and advancing automation across critical trade processing platforms.

Working closely with globally distributed teams across Application Development, Infrastructure, Cloud, Network, and Operations, you will help deliver stable, scalable, and highly available services that support DTCC's mission-critical business functions.

Your Primary Responsibilities

Production Reliability & Incident Management

• Ensure the availability, stability, and performance of mission-critical applications.
• Lead incident response, troubleshooting, and root cause analysis (RCA) activities.
• Drive preventative solutions that improve resiliency and reduce recurring issues.

Operational Excellence & Resiliency

• Support application recovery, failover, disaster recovery (DR), and business continuity activities.
• Maintain operational readiness across a portfolio of enterprise applications.
• Support critical processing schedules and service-level commitments.

Change, Release & Automation

• Support application deployments, releases, and vendor upgrades.
• Drive automation initiatives that improve efficiency and reduce operational risk.
• Enhance monitoring, alerting, observability, and operational tooling.

Collaboration & Governance

• Partner with Development, Infrastructure, Cloud, Database, Network, Security, and Product teams to ensure platform reliability.
• Support audit, risk, compliance, and operational control requirements.
• Build strong partnerships across globally distributed teams to drive continuous improvement.

Qualifications

• Bachelor’s degree preferred or equivalent practical experience
• 6-8 years of experience supporting enterprise applications in complex production environments

Talents Needed for Success:

Core Technologies

• Java/J2EE
• Oracle, SQL, DB2
• IBM MQ, Kafka
• Splunk, Grafana, AutoSys
• ServiceNow and ITIL
• Linux/Unix
• AWS

Required Experience

• Strong understanding of Site Reliability Engineering (SRE) principles, including reliability, observability, automation, and incident prevention.
• Experience supporting enterprise-scale, distributed applications in production environments.
• Experience with cloud technologies and modern infrastructure platforms.
• Understanding of messaging systems, middleware, and integration technologies (IBM MQ, Kafka, IIB, or similar).
• Exposure to container platforms such as OpenShift, Kubernetes, or Docker.
• Strong troubleshooting, analytical, and problem-solving skills.

Preferred skills

• Kafka and event-driven architecture experience.
• Mainframe exposure (JCL, batch processing, job monitoring).
• Python or other scripting languages.
• Financial Services, Capital Markets, or Securities Processing experience.
• AI-driven automation or operational efficiency initiatives.
• Enterprise integration and distributed processing platforms.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.