Senior Application Support Engineer – Remote/Hybrid (SRE)

Communicorp Inc; Columbus (GA); Hybrid; USD 105.000 - 140.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental coverage

Vision coverage

401(k) plan

Stock purchase plan

Paid holidays

PTO

Zusammenfassung

Aflac is seeking an experienced Reliability Engineer to drive ITIL-based operations, analyze complex data, and lead high-impact incident resolution across US teams. The role emphasizes collaboration with product, security, and development partners to strengthen system reliability and drive business outcomes.

Successful candidates will have 4+ years in technical application support, strong data analysis skills, and the ability to communicate with senior management.

Qualifikationen

• Bachelor's Degree Computer Science, Information Systems, Business Administration or related field.
• 4+ years of technical application support work experience.
• Or an equivalent combination of education and experience.

Aufgaben

• Collaborate with software architects to integrate reliability engineering into the development process.
• Lead resolution of complex and high-impact incidents.
• Perform deep-dive investigations into systemic issues and develop long-term solutions.
• Optimize failover and redundancy strategies to minimize downtime.
• Develop SLAs, SLOs, and SLIs for critical services and ensure they are met.
• Develop frameworks and tools to reduce manual intervention in operations.
• Mentor junior and intermediate ASE’s, providing guidance on best practices.
• Lead technical discussions and contribute to decision-making processes.
• Work closely with development teams to integrate Embedded Horizontal Application Support practices into the SDLC.
• Engage with product management to align reliability goals with business objectives.
• Collaborate with security teams to ensure reliability improvements do not compromise security.

Kenntnisse

ITIL practices

Data analysis

Process improvement

Project management

Communication with leadership

Ausbildung

Bachelor's degree in CS/IS/Business or related

4+ years of technical application support

Equivalent combination of education/experience

Jobbeschreibung

Aflac is seeking an experienced Reliability Engineer to drive ITIL-based operations, analyze complex data, and lead high-impact incident resolution across US teams. The role emphasizes collaboration with product, security, and development partners to strengthen system reliability and drive business outcomes.

Successful candidates will have 4+ years in technical application support, strong data analysis skills, and the ability to communicate with senior management.