Senior Application Support Engineer – 24/7 On-Call

Supply Chain / DHL; Westerville (OH); On-site; Confidential; Full time

Job summary

DHL Supply Chain in Westerville, OH seeks a Senior Application Support Engineer to implement and support software applications, provide documentation and training, and lead disaster recovery efforts. You will resolve production issues, participate in on-call rotations, analyze complex problems with vendors, and collaborate with developers to improve system stability and reliability.

A Bachelor's degree and 5 years IT experience are preferred, with experience in iSeries/AS400, WMS, SQL,

Qualifications

• Bachelor’s Degree in a relevant field is required.
• 5 years IT experience is preferred.
• Experience with iSeries/AS400 or similar tools is required.
• Experience supporting Manhattan WMi or similar WMS platforms is required.
• Proficiency in SQL, incident management platforms (e.g., ServiceNow), and cloud-native architecture is required.
• Familiarity with RESTful APIs, JSON, OAuth, and scripting (Python, PowerShell, Bash) is preferred.
• Relevant certifications (ITIL, Oracle, IBM, Microsoft) are preferred.

Responsibilities

• Resolves production support issues in a timely manner, including outside business hours.
• Participates in 24/7 on-call support responsibilities including maintenance windows and disaster recovery drills.
• Analyzes and provides technical support for moderate to complex application issues.
• Works with software vendors and developers to resolve highly complex issues.
• Performs troubleshooting, debugging and testing of application software.
• Configures and installs software and code per change management policies.
• Upgrades and migrates existing applications to new versions and infrastructure.
• Installs software patches and ensures best practices for patching.
• Analyzes issues to identify repeats and proactive measures to prevent recurrence.
• Develops and installs proactive solutions to prevent reoccurring issues.
• Suggests improvements for system stability, availability, performance, and reliability.
• Ensures continuity of business processes supported by applications/services.
• Communicates effectively with application users to relay incident status and solutions.
• Communicates with manager, peers, and internal customers to relay status and raise issues.
• Collaborates with developers to help author standard processes and support documents.
• Understands database architecture and network technologies to support scalable solutions.
• Conducts issue review meetings with appropriate resources.
• Establishes priorities and executes to achieve results.
• Creates release notes, support documents, and user documentation.
• Performs simple to moderate development tasks as needed in line with policies.

Skills

Problem-solving

Communication

Mentoring

On-call support

Disaster recovery

Education

Bachelor’s Degree in a relevant field

Tools

SQL

ServiceNow

REST APIs

OAuth

JSON

Python

PowerShell

Bash

Job description

DHL Supply Chain in Westerville, OH seeks a Senior Application Support Engineer to implement and support software applications, provide documentation and training, and lead disaster recovery efforts. You will resolve production issues, participate in on-call rotations, analyze complex problems with vendors, and collaborate with developers to improve system stability and reliability.

A Bachelor's degree and 5 years IT experience are preferred, with experience in iSeries/AS400, WMS, SQL,