Senior Application Support Analyst (SQL / Insurance Systems)

DXC Technology Company; Mobile (AL); On-site; USD 90,000 - 110,000; Full time

Job summary

DXC Technology in Mobile, AL is seeking a Senior Application Support Analyst (SQL / Insurance Systems) to join an international support team delivering Insurance Software solutions across multiple clients. The role focuses on application support, issue investigation, and delivering fixes with high customer satisfaction and adherence to SLAs.

You will work with SQL Server and DXC tools to investigate issues, deploy fixes, support enhancements, and ensure successful delivery of client solutions.

Qualifications

• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving skills with ability to investigate issues and deliver effective solutions.
• Minimum 2 years’ SQL Server experience, including database development and support.

Responsibilities

• Provide application support and issue investigation for insurance software solutions.
• Deliver system enhancements and release activities within SLAs.
• Investigate, design, develop, test, and deploy fixes and improvements using SQL Server and DXC tools.
• Support end-to-end delivery lifecycle including requirements analysis, testing, and deployment.
• Mentor and support team members; participate in client meetings and service reviews.

Skills

SQL Server

Insurance Systems

Client-facing

SDLC ITIL

Problem Solving

Stakeholder Mgmt

Mentoring

Job description

• Type: Permanent, Full Time (37.5 hours per week)
• As a Senior Application Support Analyst (SQL / Insurance Systems) you will be working within an international support team delivering Insurance Software solutions across London Market, General Insurance, and Health Insurance clients
• The role involves providing application support, issue investigation, system enhancements, release activities, and service delivery support, while ensuring high levels of customer satisfaction and adherence to contractual SLAs
• Working with SQL Server and DXC application tools, you will be investigating issues, developing and deploying fixes, supporting software enhancements, and contributing to the successful delivery of client solutions
• You will play a key role in investigating complex issues, delivering system enhancements, and supporting the successful operation of mission-critical insurance applications
• Providing application and database support for insurance software solutions, ensuring service levels and client expectations are consistently met
• Investigating, designing, developing, testing, and deploying fixes and enhancements using SQL Server and DXC application tools
• Supporting the end-to-end delivery lifecycle, including requirements analysis, documentation, testing, release management, and deployment activities
• Building effective relationships with clients and stakeholders, delivering clear communication and high levels of customer service
• Mentoring and supporting team members, contributing to service improvement initiatives, and assisting with operational management activities
• Participating in support rotas, client meetings, service reviews, and other business-as-usual support functions
• Working closely with development, QA, service delivery, and client teams to ensure effective operational support and continuous service improvement
• Supporting incident management, problem resolution, and enhancement delivery in line with agreed service commitments and project objectives
• Work with leading insurance clients across multiple markets and business sectors
• Develop both technical and business expertise within a specialised industry
• Join a collaborative, supportive, and experienced team environment
• Access ongoing career development and progression opportunities within a global technology organisation

Excellent communication and stakeholder management skillsStrong analytical and problem-solving skills, with the ability to investigate issues and deliver effective solutionsExperience in application support, systems analysis, business analysis, or similar client-facing technical rolesMinimum 2 years’ SQL Server experience, including database development and supportSelf-motivated, proactive, and customer-focused, with a commitment to delivering high-quality serviceProven track record of investigating technical issues and delivering effective solutionsAbility to work independently and collaboratively within a client-facing environmentExperience or exposure to insurance industry practices and/or insurance systemsWillingness and ability to travel to client sites when requiredStrong SQL Server development and support experience, including investigating issues, designing solutions, developing fixes, and supporting deploymentsExperience supporting enterprise-scale business applicationsExperience working within the insurance industryKnowledge of Software Development Lifecycle (SDLC) methodologies and ITIL practicesExperience with data analysis, reporting, and programmingExperience presenting to clients and senior stakeholdersExperience working within software support, software development, or business systems environmentsUnderstanding of database structures, system integrations, and application support processes