Senior Application Support Analyst — Remote & Impactful

RealtySouth; Eden Prairie (MN); Hybrid; USD 88,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Health Savings Account

Dental

Vision

Life Insurance

Paid Vacation PTO

401(k) with employer match

Flexible Spending Account

Employee Assistance Program EAP

Job summary

RealtySouth is seeking an IT Applications Analyst to plan, administer, and support complex enterprise applications. You will coordinate with business lines and vendors, analyze problems, and implement automated solutions.

You'll also lead data-driven app development for business operations and intranets, while maintaining system integrity and upgrades across platforms. The role requires 5–8 years of IT experience, strong communication, and knowledge of ITSM tools such as BMC Helix or ServiceNow.

Qualifications

• Bachelor’s degree in computer science or information technology; or equivalent related work experience.
• 5-8 years of IT experience, including requirements gathering and specifications writing.
• Prior experience with real estate specific applications is preferred.
• Proficient in Microsoft Office, Windows operating environment, and relational database environments.
• Knowledge of ITSM solutions such as BMC Helix or ServiceNow.
• Excellent oral and written communication skills. Highly effective interpersonal skills and customer relationship skills.
• Effective analytical and problem-solving skills.
• Ability to prioritize and handle multiple projects concurrently.
• Ability to be self-directed and self-motivated.
• Ability to gather requirements and write specifications.

Responsibilities

• Provide applications system implementation, management and support.
• Act as a liaison between business lines, technical organizations and vendors by planning, conducting and completing an analysis of moderately complex business problems to be solved with automated systems.
• Document and communicate proposed applications and business process solutions to management and vendors, determine the extent to which corrections or enhancements can be implemented and their effect on current process and procedure.
• Develop project plans, provide direction and coordinate project activities associated with a specific application or family of related applications.
• Analyze application issues and recommend solutions/system changes; coordinate product testing and final sign-off of changes.
• Work with user groups to answer questions, assess user needs and recommend changes to the automated systems.
• Monitor and maintain the integrity, upkeep, and tuning of applications; support migrations, upgrades and enhancements; perform system checks.
• Design, manage, and provide enhancements for BMC Helix platform.
• Develop, document and support data driven applications for input and management of data to support business operations.

Skills

Excellent oral and written沟通 skills

Education

Bachelor’s degree in computer science or information technology; or equivalent related work experience

Tools

BMC Helix

ServiceNow

Microsoft Office

Windows

Relational databases

Job description

RealtySouth is seeking an IT Applications Analyst to plan, administer, and support complex enterprise applications. You will coordinate with business lines and vendors, analyze problems, and implement automated solutions.

You'll also lead data-driven app development for business operations and intranets, while maintaining system integrity and upgrades across platforms. The role requires 5–8 years of IT experience, strong communication, and knowledge of ITSM tools such as BMC Helix or ServiceNow.