Senior Application Support Analyst

NHS Scotland; Kentucky; On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

Annual Leave 35 days incl. holidays

NHS pension scheme

Annual incremental salary progression

Paid sick leave

NHS discounts

Job summary

NHS Lanarkshire is hiring a Senior Application Support Analyst to design, develop and maintain BI data solutions, data warehouses and ETL processes across healthcare data. You will work with analysts, data engineers, clinicians, and managers to deliver secure, timely information for operational and clinical decision-making.

The role emphasizes data modelling, system integration, reporting technologies and best practices to support national and local information standards.

Qualifications

• Degree-level education or equivalent experience in a computer-related discipline.
• Significant experience in a senior technical support management role.

Responsibilities

• Design, develop, test, and maintain ETL processes, data pipelines, databases, data warehouses and data marts.
• Develop and maintain reporting solutions, dashboards, performance monitoring tools and analytical datasets.
• Translate business requirements into technical specifications, data models, database structures and reporting solutions.
• Work collaboratively with clinical, operational, corporate, and technical stakeholders to understand information requirements and deliver BI solutions.
• Ensure all development activities adhere to governance, QA, information security and change management procedures.

Skills

Senior technical support management

RDMS (MS/Oracle)

Server operating systems

Microsoft Office

Driving licence

Education

Bachelor's degree or equivalent

Tools

Microsoft RDMS

Oracle RDMS

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

The Senior Application Support Analyst plays a key role within the Information Management team, supporting the delivery of high-quality business intelligence, analytics and data integration services across NHS Lanarkshire. The post holder is responsible for designing, developing, implementing, and maintaining data solutions that transform complex healthcare data into meaningful information to support operational management, performance monitoring, service improvement, clinical decision‑making and statutory reporting.

Working closely with Information Analysts, Data Engineers, Digital Services colleagues, clinicians, managers, and national stakeholders, the Senior Application Support Analyst will develop and maintain data warehouses, data marts, ETL processes, reporting solutions, dashboards and analytical datasets. The role ensures that information assets are accurate, timely, secure and aligned with national and local information standards.

The Senior Application Support Analyst will act as a technical specialist within the Information Management function, providing expertise in database development, data modelling, system integration, reporting technologies and business intelligence best practice. The post holder will contribute to the continuous development of the organisation's data platform and support the adoption of modern data and analytics technologies to meet changing service requirements.

Additional Information Specific To The Role

Information Management relies upon robust, secure, and auditable data processes to ensure that information used for operational, strategic, clinical and performance management purposes is accurate and reliable. The Senior Application Support Analyst will contribute significantly to maintaining the integrity and quality of these processes while supporting the department's wider data and digital transformation agenda.

Please note this is a fixed term post for 12 months. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.

In This Key Role, You Will

• Design, develop, test, and maintain ETL processes, data pipelines, databases, data warehouses and data marts using approved development standards and methodologies.
• Develop and maintain reporting solutions, dashboards, performance monitoring tools and analytical datasets that support organisational decision-making.
• Translate business requirements into technical specifications, data models, database structures and reporting solutions that meet customer needs.
• Work collaboratively with clinical, operational, corporate, and technical stakeholders to understand information requirements and deliver appropriate BI solutions.
• Ensure all development activities adhere to agreed governance, quality assurance, information security and change management procedures.

What You'll Bring

• The post holder will be educated to degree level or equivalent experience, preferably in a computer related discipline. They should have significant experience in a senior technical support management role in an information technology department.
• The post holder will have experience and evidence (training courses etc.) in an enterprise RDMS from vendors such as Microsoft or Oracle.
• The post holder will be skilled in up to date server operating software particularly from vendors such as Microsoft
• The post holder will be skilled in the use of standard desktop software i.e. Microsoft Office suite.
• A driving licence is required; this must be a full UK/EU/EEA licence.

What We Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

• Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Stuart Leach, BI Application Manager on [e-mail].

If you have any questions about the recruitment process or require support with your application, contact Stephanie McNeill, Recruitment Administrator on [e-mail].

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date.