Senior Application Services Manager - SAP TM

Maersk; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

A leading company is seeking a Senior Application Manager to oversee the performance of its SAP Transportation Management applications. This role involves extensive collaboration with cross-functional teams to enhance user experience and ensure application reliability. Candidates should possess a strong background in SAP development and IT operations, ideally with experience in logistics or transportation.

Qualifications

• Over 10 years of experience in SAP software development or IT operations.
• Hands-on experience with SAP lifecycle and solutions.
• Proven track record in developing and implementing SAP applications.

Responsibilities

• Support the full lifecycle of multiple applications including planning and maintenance.
• Conduct root cause analyses for production incidents.
• Drive continuous improvement and application health.

Skills

Analytical Skills

Communication Skills

Technical Leadership

Tools

ServiceNow

JIRA

Power BI

Solution Manager

Job description

Maersk is going through times of unprecedented change. As we aspire to secure sustainable growth of our businesses, we need to re-think the way we engage with our customers and partners.

If you are passionate about working in an entrepreneurial and ever-changing environment, developing new products that engage and provide an enhanced customer experience – you are what we are looking for!

You’ll play a vital part in our success and in this role you will be a key driver in building our digital core SAP Transportation Management for our Inland Platform. Maersk is on a multi-year program to revamp its technology and digital solutions footprint, and as part of this new strategy, SAP will act as the ‘digital core’ for the company’s Transportation Management processes. While we rely on various delivery partners in our transformation, we are investing in building our internal SAP TM capabilities.

As the Senior Application Manager, you will be responsible for the availability and performance of applications, particularly driving incident and problem RCAs to cost-effective solutions. You will be part of the support organization, working closely with engineers, Product Owners, and the business front line to resolve support issues while ensuring SLAs are met.

Key Responsibilities

1. Support the full lifecycle of multiple applications including planning, development, and maintenance.
2. Form strong and trusted relationships with Product Owners and the Business front line to understand user needs and how technology enables across product portfolios.
3. Understand how the application functions (e.g., workflows, interfaces, dependencies).
4. Understand how the Business uses the application and the impact of incidents.
5. Review production issues, assist in resolution and root cause analysis.
6. Coordinate defect resolution and BAU backlog with external deployment and build teams.
7. Provide guidance to internal and external developers and drive performance and quality deliverables.
8. Work collaboratively across the platform, evolving towards DevOps, continuous releases, and reuse of enablers.
9. Drive continuous improvement of applications.
10. Remediate operational and cyber risks.
11. Ensure application health and performance.

Who we are looking for

Candidates must have:

• Over 10 years of experience in SAP software development, IT operations, delivery management, or product ownership.
• Ability and experience to provide technical leadership to development teams.
• Hands-on experience with SAP in-house roles or consulting backgrounds to understand SAP lifecycle, solutions, and processes.
• Proven track record in developing and implementing SAP applications.
• Knowledge of SAP application architecture.
• Ability to conduct design reviews, create test cases, and analyze test results.
• Experience analyzing complex incidents, system recovery, RCAs, and performance tuning.
• Excellent communication skills, capable of collaborating effectively across organizational levels.
• Strong analytical skills and results-oriented personality.

Ideally, candidates should have:

• Experience in the transportation or logistics industry.
• Experience developing and implementing SAP logistics/transportation applications.
• Deep understanding of building high-availability, fault-tolerant, resilient, and scalable solutions.
• Experience designing application frameworks, standards, object, and data models.
• Experience developing API/web services solutions.
• Knowledge of cloud environments.
• Experience implementing automated, scalable modernized solutions.
• Experience with DevOps and Scrum processes.
• Familiarity with tools like ServiceNow, JIRA, Power BI, Solution Manager.

Maersk is committed to diversity and inclusion. We are an equal opportunities employer and welcome applicants regardless of race, color, gender, sex, age, religion, national origin, and other protected characteristics. We support accommodations during the application and hiring process. For assistance, contact [e-mail].