Senior Application Services Engineer

Solera Corporation; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company in vehicle lifecycle management is seeking a Senior Application Services Engineer to join their global support team. This role focuses on managing critical applications and infrastructure, ensuring system reliability, and providing technical support while collaborating with development and architecture teams on enhancements and solutions. Ideal candidates will have strong technical skills and a proactive approach to problem-solving.

Qualifications

• Experience managing highly critical customer-facing applications.
• Ability to navigate IT infrastructure leveraging past experience.
• Proficiency in installation and configuration of various tools and technologies.

Responsibilities

• Provide L3 support for customer-facing applications and implement fixes.
• Deploy applications using automation suites and set up monitoring.
• Enhance architectures and ensure robust application layers.

Skills

Strong communication skills

Critical thinking

Proficiency in Windows and Linux environments

Experience with proactive monitoring

Troubleshooting skills

Tools

AWS

Azure

Git

VMware

Job description

Senior Application Services Engineer

Senior Application Services Engineer

Apply locations: Virtual US | Full time | Posted 30+ Days Ago | Job requisition id: JR-017550

The Role

As a Senior Application Services Engineer, you will be part of a global support team managing products and applications worldwide. You will work closely with development and architecture teams to consolidate and replace caching systems & message brokers while centralizing logging across the globe. You will play a critical role in strengthening the product lifecycle by ensuring robust application layers and system reliability, consolidating over 450 products across +42 business units. This role offers the opportunity to extend your expertise in product hardening, reducing downtime, and enhancing overall performance.

What You’ll Do

• Provide L3 support experience in leading 24x7 on-call support for highly critical customer-facing applications, troubleshooting issues quickly, and implementing permanent fixes.
• Support a broad range of technologies including Windows/Linux, multi-tier web applications, middleware (web/app servers, infrastructure, containers, message queues, databases, networking).
• Deploy applications by building automation suites (GitHub, Ansible, Semaphore).
• Install, configure, and tune middleware applications (sFTP, Apache, Tomcat, IIS, Redis, RabbitMQ, Graylog, Kafka, IBM-MQ).
• Set up monitoring at all layers of the application stack and resolve alerts promptly using NewRelic.
• Perform application performance tuning, outage troubleshooting, and implement both short-term and long-term fixes.
• Work closely with development/architecture teams to replace and reduce infrastructure footprint and costs, migrating to on-premise data centers.
• Enhance architectures by improving application architecture and redundancy across legacy systems.
• Centralize logging in production environments using Graylog.
• Maintain up-to-date design, infrastructure, processes, and operational documentation.
• Automate repetitive tasks to reduce outages and deliver quick results.
• Possess familiarity with Public & Private Cloud (AWS, Azure, GCP) and on-prem VMware virtualized systems.
• Have basic networking knowledge (F5, HAProxy).
• Ability to manage own workload using Atlassian tools.

What You Will Bring

• Data-Driven & Communication: Strong communication skills to hold technical conversations in English, asking relevant questions to guide problem-solving.
• Problem Solving: Critical thinking skills for troubleshooting, leading calls, mentoring, and prioritizing issues based on impact and urgency.
• Application Services & Infrastructure: Ability to navigate IT infrastructure leveraging previous experience.
• Installation & Configuration: Proficiency in Windows and Linux environments, protocols/tools (HTTP, HTTPS, TLS, TCP, UDP, SMTP, ICMP, FTP, sFTP, SSH, RDP), and technologies like VPN, Jumphost, DHCP, Active Directory, webservers, F5, HAProxy, Apache, Nginx, IIS, WebSphere, VMware, Git.
• Monitoring Experience: Experience setting up proactive monitoring to prevent outages and proposing solutions post-incident.
• Application SDLC & On-Call Support: Providing on-call support, diagnosing, and fixing system issues during outages. Bonus: Knowledge of source control management and CI/CD automation (Ansible).
• Curiosity & Attitude: Eagerness to contribute, clarify chaos during outages, and bring thoughtful solutions.

Bonus Points

Hands-On experience with message brokers such as RabbitMQ, Kafka, IBM-MQ, ActiveMQ, Tibco, MSMQ, RedHat AMQ, SQS, Redis, Graylog, LDAP, AWS, Azure, VMWare.

Equal Opportunity Employer

Solera Holdings, Inc. and its US subsidiaries are an equal employment opportunity employer, committed to diversity and non-discrimination in all employment practices.

About Us

Solera is a global leader in vehicle lifecycle management software-as-a-service, data, and services, serving over 300,000 customers in 100+ countries with brands like Identifix, Audatex, DealerSocket, and others. For more information, visit www.solera.com.