Senior Application Operations Engineer — Reliability & Automation

Employers from Greece; United States; Remote; USD 140,000 - 180,000; Full time

Job summary

Sword Services Greece S.A. is seeking a Sr Application Operations Engineer to join its IT Service Management team. You will ensure reliability of PROD and pre-PROD environments, manage configurations, and lead patching and DR readiness across environments.

Ideal candidates have 8+ years in IT Operations, strong English, and hands-on experience with middleware, integration tech, and modern monitoring tools. Collaboration in a multinational setting is essential.

Qualifications

• Fluent in English with strong written and verbal communication skills.
• BSc in Information Technology, Computer Science or related field.
• 8+ years hands-on IT Operations / Application Management experience in complex environments.

Responsibilities

• Ensure reliability, availability and performance of IT Systems (PROD and pre-PROD) within SLAs.
• Manage and document system configurations.
• Tune systems and analyze middleware and database performance.
• Coordinate patching, licenses and certificates with vendors.
• Maintain backup and disaster-recovery configurations and participate in DR exercises.
• Maintain Software Repository and Definitive Software Library with up-to-date runbooks.
• Provide 2nd-level incident response and resolution within SLA targets.
• Conduct post-incident reviews and contribute to knowledge articles.
• Implement and tune monitoring/alerting (Dynatrace, ELK, Grafana, Splunk, OEM).
• Operate middleware and integration tech (Oracle Service Bus, Kafka/Confluent).
• Maintain CI/CD and IaC pipelines (Ansible, Jenkins, GitLab, Helm).
• Support SOAP/REST interfaces and shared platform integrations.
• Operate apps on VM/Container platforms (VMware, Kubernetes, Tanzu, AWS EKS, Docker).

Skills

Fluent English

Analytical mindset

Problem-solving

Communication skills

Team collaboration

Education

BSc in Information Technology or Computer Science

Tools

Dynatrace

ELK Stack

Grafana

Splunk

Oracle Enterprise Manager

Prometheus

Oracle WebLogic

Fusion Middleware

Kafka / Confluent

Jenkins

GitLab

Nexus

Ansible

Ansible Tower

Kubernetes

VMware

AWS EKS

Docker

Spring Boot

Oracle Database

Job description

Sword Services Greece S.A. is seeking a Sr Application Operations Engineer to join its IT Service Management team. You will ensure reliability of PROD and pre-PROD environments, manage configurations, and lead patching and DR readiness across environments.

Ideal candidates have 8+ years in IT Operations, strong English, and hands-on experience with middleware, integration tech, and modern monitoring tools. Collaboration in a multinational setting is essential.