ITSM Deployment Specialist

Employers from Greece; United States; Remote; USD 62,000 - 101,000; Full time

Job summary

Sword Services Greece S.A. is seeking an ITSM Deployment Specialist to lead end-to-end software releases across TEST and PROD, coordinating cross-functional teams to ensure readiness and minimize risk.

You will manage deployment patterns, patching, and migrations, while maintaining CMDB accuracy and release documentation. The role requires 5+ years in complex deployments, strong Linux and scripting skills, and deep knowledge of WebLogic, JMS, and CI/CD tooling (Docker, Jenkins, Kubernetes).

Qualifications

• BSc degree in Information Technology, Computer Science, or any other relevant field.
• Minimum 5 years of hands-on experience with deployments in complex environments.
• Experience working in infrastructures with multiple parallel releases.
• Linux command-line executions and scripting.
• Proven experience in tools such as Spring Boot, WebLogic, JMS queues, SQL scripting.
• Working knowledge of legacy and modern integration stacks: TUXEDO, Oracle Service Bus, Oracle SOA Suite, JAX-WS, JAX-RS, JAXB, EJB.
• Knowledge in running, monitoring and troubleshooting CI/CD pipelines on Docker, Jenkins, and Kubernetes to streamline deployments and automate recovery processes.
• Experience with release automation tools, scripting, and working in regulated or highavailability environments would be considered an asset.
• Fluent in English, with strong written and verbal communication skills.

Responsibilities

• Plan, schedule, and manage end-to-end software releases across multiple environments (TEST and PROD).
• Coordinate cross-functional teams to ensure release readiness.
• Identify, assess, and mitigate release-related risks and dependencies.
• Execute deployments of Oracle WebLogic domains and clusters; run the release train across environments.
• Configuration changes for new software releases.
• Drive migration of legacy middleware messaging toward modern brokers without breaking in-flight messages.
• Support CI/CD processes by executing automated deployment pipelines.
• Linux patch deployment across environments.
• Choose the right release pattern for each change (big-bang, rolling, blue/green, canary, etc.).
• Database installations using predefined scripts and post-installation sanity tests.
• Ensure documentation, traceability, and CMDB accuracy throughout the release lifecycle.
• Validate deployments, monitor release health, manage rollbacks, and assist incident handling with Ops and Support.

Skills

Linux CLI

Scripting

English fluency

Release coordination

Education

BSc in IT/CS

Tools

Spring Boot

WebLogic

JMS queues

SQL scripting

TUXEDO

Oracle Service Bus

Oracle SOA Suite

JAX-WS

JAX-RS

JAXB

EJB

Docker

Jenkins

Kubernetes

Job description

at Sword Services Greece S.A.

Sword Services Greece is an IT Services and Software Solutions provider, delivering innovative solutions to European public-sector organizations and leading private companies. As our portfolio continues to expand, we are growing our international teams with talented professionals who want to contribute to large-scale digital transformation initiatives. We are currently looking for an ITSM Deployment Specialist to support the delivery of software releases across complex, high-availability environments. In this role, you will coordinate and execute deployments across TEST and PROD environments, manage release dependencies and risks, and work closely with development, testing, infrastructure, security, and operations teams to ensure smooth and reliable software delivery.

What you will do...

• Plan, schedule, and manage end-to-end software releases across multiple environments (TEST and PROD environments).
• Coordinate cross-functional teams to ensure release readiness.
• Identify, assess, and proactively mitigate release-related risks and dependencies.
• Execute deployments of Oracle WebLogic domains and clusters (12c / 14c) and the associated JMS servers, bridges and persistent stores; run the release train across
• Configuration application changes for new software releases
• Drive migration of legacy middleware messaging toward modern brokers (WebLogic JMS, ActiveMQ, Kafka) without breaking in-flight messages
• Support CI/CD processes by executing automated deployment pipelines
• Linux patch deployment across different environments
• Choose the right release pattern for each change: big-bang, cluster rolling, blue/green, canary, dark-launch or feature-flagged hot-fix, justified by the change's risk profile.
• Database installations using predefined scripts and executing sanity tests afterwards
• Ensure proper documentation, traceability, and compliance throughout the release lifecycle.
• Maintain accurate Configuration Items (CIs) and inter-component relationships in the CMDB after every release
• Validate successful deployments, monitor release health, manage rollbacks when needed, and support incident handling in collaboration with Operations and Support teams after deployments
• Act as a trusted point of contact for stakeholders regarding release status, timelines, and risks and work closely with development, security, architecture, and testing teams to ensure smooth release cycles

What is your experience...

• BSc degree in Information Technology, Computer Science, or any other relevant field
• Minimum 5 years of hands-on experience with deployments in complex environments
• Experience working in infrastructures with multiple parallel releases
• Linux command-line executions and scripting
• Proven experience in tools such as Spring Boot, WebLogic, JMS queues, SQL scripting
• Working knowledge of legacy and modern integration stacks: TUXEDO, Oracle Service Bus, Oracle SOA Suite, JAX-WS, JAX-RS, JAXB, EJB
• Knowledge in running, monitoring and troubleshooting CI/CD pipelines on Docker, Jenkins, and Kubernetes to streamline deployments and automate recovery processes
• Experience with release automation tools, scripting, and working in regulated or highavailability environments would be considered an asset.
• Fluent in English, with strong written and verbal communication skills

Behavioral Attributes...

• Strong analytical and problem-solving mindset.
• Ability to translate business needs into effective technical solutions.
• Strong communication and collaboration skills.
• Ability to work both independently and as part of international Agile teams.
• Strong sense of ownership, accountability, and attention to detail.
• Proactive attitude with a continuous learning mindset.

Our Culture...

At Sword, our values define how we behave towards our colleagues and clients, and those are Respect and Collaboration. We believe that together we achieve more! Grasp a taste of our daily life at our Sword Services Greece Experience page on .

At Sword, we are dedicated to fostering a diverse and inclusive workplace, and we ensure that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of our culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.