Senior Application Engineer & Technical Support Lead

Iwaki America Inc.; Holliston (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading technical solutions provider is seeking an Application Engineer and Senior Technical Support Representative based in Holliston, MA. The ideal candidate will have extensive experience with analytical controls and strong communication skills, essential for providing effective technical support. The role will involve field support, training for employees, customers, and distributors, and requires a Bachelor's degree in a relevant field.

Qualifications

• 8+ years’ experience with analytical controls, metering pumps, and/or water treatment equipment.
• Ability to patiently defuse conflicts.
• Proven technical knowledge through educational achievements and work experience.

Responsibilities

• Prepares detailed quotations for distributors and customers.
• Provides phone and email technical support for pumps, controllers, and sensors.
• Conducts product training for distributors, customers, and internal personnel.

Skills

Strong organizational skills

Excellent oral and written communication skills

Data analysis and problem-solving skills

Successful relationship building skills

Detail oriented

Education

Bachelor’s degree in electronics or engineering

Tools

Microsoft Office Products

Walchem equipment and controls

Job description

A leading technical solutions provider is seeking an Application Engineer and Senior Technical Support Representative based in Holliston, MA. The ideal candidate will have extensive experience with analytical controls and strong communication skills, essential for providing effective technical support. The role will involve field support, training for employees, customers, and distributors, and requires a Bachelor's degree in a relevant field.