Senior Application Engineer

Franklin Fitch; New York (NY); Remote; USD 160,000 - 170,000; Full time

Job summary

An established industry player is seeking an Applications Engineer to enhance their enterprise applications. This role focuses on managing iManage, Office 365, SCCM, Azure, and Intune to optimize team efficiency and security. As part of a collaborative environment, you will troubleshoot technical issues, implement solutions, and provide user support. The ideal candidate will have a strong background in application management, excellent problem-solving abilities, and the capacity to communicate effectively with non-technical users. Join a dynamic team and make a significant impact in a vital role.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Child care support

Pension plan

Paid paternity leave

Student loan assistance

Tuition assistance

Qualifications

• Proven experience as an Applications Engineer or Systems Administrator.
• Strong hands-on experience with iManage and Office 365.
• Expertise in Azure Active Directory and Microsoft Intune.

Responsibilities

• Administer and troubleshoot iManage document management systems.
• Oversee deployment and maintenance of Office 365 applications.
• Provide second and third-level technical support for applications.

Skills

iManage

Office 365

Microsoft SCCM

Azure Active Directory

Microsoft Intune

Problem-solving

Communication Skills

Education

Relevant certifications (e.g., iManage certification, Microsoft Certified: Azure Fundamentals)

Job description

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This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$160,000.00/yr - $170,000.00/yr

Direct message the job poster from Franklin Fitch

Team Lead- New York @ Franklin Fitch | IT Infrastructure, Networking, Security

As an Applications Engineer at a leading law firm, you will play a vital role in supporting and enhancing our key enterprise applications. You will primarily focus on managing and optimizing iManage, Office 365, SCCM, Azure, and Intune to ensure that our teams have the tools they need to work efficiently and securely. You will collaborate with cross-functional teams to implement new solutions, troubleshoot technical issues, and provide support for application-related tasks.

Key Responsibilities:

• iManage Management: Administer, maintain, and troubleshoot iManage document management systems, ensuring seamless integration with other applications and smooth operation across the firm.
• Office 365 Administration: Oversee the deployment, configuration, and maintenance of Office 365 applications, including Exchange Online, Teams, SharePoint, OneDrive, and Outlook, to ensure optimal performance and user adoption.
• SCCM Support: Manage and optimize Microsoft System Center Configuration Manager (SCCM) for software deployment, patch management, system monitoring, and endpoint security.
• Azure & Intune Administration: Administer and support Azure Active Directory, Azure Cloud services, and Microsoft Intune to ensure effective device management, security, and identity management across the firm.
• Technical Support: Provide second and third-level technical support for applications, resolving complex issues and ensuring high levels of user satisfaction.
• Collaboration with IT Teams: Work closely with other IT staff to ensure proper integration of applications, system upgrades, and maintenance activities.
• Continuous Improvement: Identify opportunities for process improvement and work to implement more efficient ways to support and enhance applications.
• Training and Documentation: Create training materials and provide training sessions for users to ensure they can effectively use the applications. Document configurations, processes, and troubleshooting procedures for internal reference.

Qualifications:

• Proven experience as an Applications Engineer, Systems Administrator, or similar role, ideally in a law firm or professional services environment.
• Strong hands-on experience with iManage document management systems.
• In-depth knowledge and experience with Office 365, including Exchange Online, SharePoint, Teams, and OneDrive for Business.
• Strong experience with Microsoft SCCM for software deployment, patch management, and system monitoring.
• Expertise in Azure Active Directory, Azure Cloud services, and Microsoft Intune for device management, security, and identity management.
• Familiarity with other enterprise applications and their integration into a law firm environment is a plus.
• Excellent problem-solving skills with the ability to troubleshoot and resolve complex application issues.
• Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Relevant certifications (e.g., iManage certification, Microsoft Certified: Azure Fundamentals, Microsoft Certified: Security, Compliance, and Identity Fundamentals, or similar) are a plus.

This role will be mostly remote, although applicants most be commutable into the Manhattan area.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Law Practice

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Child care support

Pension plan

Paid paternity leave

Student loan assistance

Tuition assistance

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