Senior Apple Support Specialist – Executive & Device Management

General Dynamics Information Technology; Washington (District of Columbia); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

401K with company match

Paid time off (PTO)

Full flex work weeks

Military-friendly workplace

Job summary

General Dynamics Information Technology is seeking a Sr. Desktop Support Specialist (Apple Support) in Washington, DC to provide expert Apple device support for end-users and executives.

You will handle iOS and macOS troubleshooting, setup, and rapid issue resolution in a fast-paced environment. Responsibilities include managing MDM tools such as Jamf, AirWatch, and Intune, maintaining inventory, and educating users on best practices for collaboration tools.

Qualifications

• Proven experience as a Desktop Support Technician or in a similar IT support role.

Responsibilities

• Provide technical support to end-users on Apple iOS devices (iPhones, iPads) as well as macOS systems.
• Deliver executive support services, including rapid troubleshooting, meeting setup, and high-priority technical assistance for senior leadership.
• Troubleshoot and resolve hardware, software, and networking issues on Apple devices.
• Assist with setup, configuration, and management of Apple and iOS devices.
• Support and administer mobile device management (MDM) solutions such as Jamf, AirWatch, and Intune.
• Perform regular maintenance, security updates, and system optimizations on Apple devices.
• Educate end-users and executives on best practices for using iOS, macOS, and collaboration tools (Teams, Zoom, Office 365).
• Maintain accurate inventory of Apple hardware, peripherals, and software licenses.
• Collaborate with IT team members to implement IT projects and support new initiatives.
• Document troubleshooting processes, system configurations, and resolutions.

Skills

Apple Devices

Apple Hardware

Apple iOS

Computer Support

Device Management

Tools

Jamf

AirWatch

Intune

Job description

General Dynamics Information Technology is seeking a Sr. Desktop Support Specialist (Apple Support) in Washington, DC to provide expert Apple device support for end-users and executives.

You will handle iOS and macOS troubleshooting, setup, and rapid issue resolution in a fast-paced environment. Responsibilities include managing MDM tools such as Jamf, AirWatch, and Intune, maintaining inventory, and educating users on best practices for collaboration tools.