Senior App Support Engineer - Hybrid (Dallas/Miami/NY)

Banco Santander SA; Dallas (TX); On-site; USD 83,000 - 145,000; Full time

Job summary

Banco Santander SA in the United States offers a hybrid role supporting critical production applications across multiple offices. You will troubleshoot deployments, address major incidents, and coordinate with development teams to ensure reliability and performance.

Strong communication, problem‑solving, and hands‑on experience with Windows/Linux and monitoring tools are essential. Required is a Bachelor's in Computer Science or Software Engineering and 5–9 years of relevant experience.

Qualifications

• 5–9 years’ experience supporting web‑based applications.
• Solid understanding of end‑to‑end SDLC and modern development approaches.
• Strong communication and customer service skills with internal/external stakeholders.
• Ability to collaborate across teams and drive issue resolution.

Responsibilities

• Support critical production applications and respond to production issues.
• Troubleshoot nonproduction and production environments related to deployments.
• Address major incidents affecting application systems and stability.
• Monitor and triage requests in Service Now for deployments and research.
• Perform daily maintenance at shift start and end, ensuring reliability.
• Collaborate with developers to meet non‑functional requirements for availability and performance.
• Diagnose root causes using Windows/Linux troubleshooting and logs.
• Create clear technical documentation and maintain interfaces with IT teams.

Skills

Web apps support

SDLC knowledge

Customer service

Effective communication

Collaboration

Problem diagnosis

Fast-paced work

Ownership

Education

B.S. in Computer Science/Software Engineering

Tools

Windows Server

Linux OS

TFS/Azure DevOps

Splunk

Dynatrace

APIGEE

PowerShell

C# Automation

Job description

Banco Santander SA in the United States offers a hybrid role supporting critical production applications across multiple offices. You will troubleshoot deployments, address major incidents, and coordinate with development teams to ensure reliability and performance.

Strong communication, problem‑solving, and hands‑on experience with Windows/Linux and monitoring tools are essential. Required is a Bachelor's in Computer Science or Software Engineering and 5–9 years of relevant experience.