Senior API Platform Reliability Engineer - APIM & APIC

Cognizant; Buffalo Grove (IL); Hybrid; USD 102,000 - 116,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays

401(k) plan

Long-term/Short-term Disability

Employee Stock Purchase Plan

Job summary

Cognizant in Buffalo Grove, IL, is seeking a Production Support Engineer to support and maintain enterprise microservices and API gateway platforms, ensuring reliability, performance, and operational stability in production environments. The role is hybrid, with three days per week in the office.

You will diagnose complex production issues, perform RCA, apply SRE practices, and collaborate with cross-functional teams to improve observability and service resiliency for critical business

Qualifications

• 5-7 years of relevant experience, primarily in operations support.
• Administrative support experience in IBM App Connect, microservices, and API gateway technologies.
• Strong expertise in microservices architecture with practical experience designing, deploying, and supporting distributed systems in production environments.
• Deep hands-on knowledge of Kubernetes, including deployment management, scaling, upgrades, troubleshooting, cluster operations, reliability, resilience, and performance optimization.
• Working proficiency with API gateway platforms such as IBM App Connect, IBM API Connect (APIC), Azure API Management (APIM), and Kong.
• Experience with traffic management, rate limiting, routing, and API observability.
• Solid experience with observability tools including Splunk, AppDynamics, Instana, or similar solutions covering log analytics, metrics, traces, dashboards, alerting, and SLO-based monitoring.
• Ability to diagnose and resolve complex production issues, perform root cause analysis (RCA), and implement preventative measures.
• Familiarity with Site Reliability Engineering (SRE) best practices, including error budgets, SLIs/SLOs, incident response, post-mortems, automation, and continuous improvement.

Responsibilities

• Provide production and administrative support for IBM App Connect, microservices, and API gateway environments.
• Support distributed systems running in production and help ensure platform reliability, resilience, and performance.
• Manage and troubleshoot Kubernetes environments, including deployments, scaling, upgrades, cluster operations, and issue resolution.
• Support API gateway platforms including IBM API Connect (APIC), Azure API Management (APIM), and Kong for traffic management, routing, rate limiting, and API observability.
• Utilize observability tools such as Splunk, AppDynamics, Instana, or similar platforms to monitor system health, analyze logs, investigate issues, and support operational excellence.
• Diagnose and resolve complex production issues, perform root cause analysis (RCA), and implement preventive measures.
• Apply SRE best practices including incident response, SLIs/SLOs, error budgets, post-mortems, automation, and continuous improvement initiatives.
• Collaborate with cross-functional teams to support production environments and drive operational improvements.

Skills

Kubernetes

API gateway

Observability tools

SRE practices

Root cause analysis

Production support

Distributed systems

Tools

IBM App Connect

APIC

Azure APIM

Kong

Splunk

AppDynamics

Instana

Job description

Cognizant in Buffalo Grove, IL, is seeking a Production Support Engineer to support and maintain enterprise microservices and API gateway platforms, ensuring reliability, performance, and operational stability in production environments. The role is hybrid, with three days per week in the office.

You will diagnose complex production issues, perform RCA, apply SRE practices, and collaborate with cross-functional teams to improve observability and service resiliency for critical business