Senior Anti-Fraud Program Manager - AI-Driven Solutions

Infosys Consulting; Jacksonville (FL); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Long-term/Short-term Disability

Health and Dependent Care Reimburse

Insurance (Accident, Critical Illness,

Hospital Indemnity, Legal

401(k) plan and contributions

Job summary

Infosys Consulting is seeking a Technical Project Manager for anti-fraud initiatives in a hybrid role, with key work in Jacksonville, FL, and the option to work from Irving, TX. You will lead end‑to‑end technology delivery across fraud programs, collaborating with cross‑functional teams and external vendors to achieve risk and business outcomes.

Ideal candidates have 8–12 years in financial services, strong Jira/program management experience, and PMP/CSM credentials.

Qualifications

• 8–12 years of financial services experience in credit cards, commercial payments, or wealth management.
• Experience delivering technology solutions for anti‑fraud programs.
• Extensive experience with JIRA and program tracking methodologies.
• Project or program management experience, ideally within application support, software development, or large‑scale financial technology.
• Strong communication skills with the ability to understand technical concepts and discuss/guide discussions with technical and non‑technical partners.
• Professional credentials such as PMP or CSM preferred.

Responsibilities

• Overseeing the Book of Work, aligning engineering outputs with risk and business goals, and managing cross‑functional delivery across ecosystems.
• Plan, execute, and deliver major technology development initiatives and multi‑project fraud programs concurrently.
• Partner across multiple scrum teams, internal business domains, operations, and external technology vendors or providers to remove blocking issues and anticipate bottlenecks
• Oversee JIRA quality (in partnership with Product Owners on tech side as well as business), ensure proper dates/JIRA hygiene is being followed.
• Define scope, set clear objectives, and develop granular project plans covering timelines, budgets, and resource allocation.
• Utilize technical judgment to understand system accountabilities, boundaries, and design approaches, collaborating with engineers to propose simplified solutions and make smart trade‑offs
• Identify, assess, and track project risks or system performance bottlenecks at multiple organizational levels using quantitative metric
• Drive the adoption of modern tracking and emerging AI automation tools to convert user stories into test cases or streamline requirements gathering
• Act as a primary liaison between technical teams and senior/executive leadership, articulating progress against goals, scorecards, and metrics
• Travel as needed based on project requirements

Skills

Anti-fraud programs

JIRA tracking

PM/PMO

Stakeholder communication

PMP/CSM

FS domain: cards/payments

Tools

JIRA

Job description

Infosys Consulting is seeking a Technical Project Manager for anti-fraud initiatives in a hybrid role, with key work in Jacksonville, FL, and the option to work from Irving, TX. You will lead end‑to‑end technology delivery across fraud programs, collaborating with cross‑functional teams and external vendors to achieve risk and business outcomes.

Ideal candidates have 8–12 years in financial services, strong Jira/program management experience, and PMP/CSM credentials.