Senior Annuity Operations Supervisor

group1001wd; Zionsville (IN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Disability coverage

401K with company match

Employee Assistance Program

Job summary

Group 1001 is seeking a Supervisor, Annuity Administration and Claims to lead a small operations team focused on annuity policy administration and death-claim processing. You will develop strategies, manage resources, and partner with Legal, Compliance, IT and other teams to drive efficiency and regulatory compliance.

You will oversee staffing, coach staff, and implement improvements while ensuring high-quality service, accuracy, and timely processing in a fast-paced insurance environment.

Qualifications

• Associate or bachelor’s degree in a related field, or 5+ years of relevant operations and management experience.
• 5+ years of annuity claims and/or in-force administration experience preferred.
• 2+ years in a leadership or supervisory role is required.
• Strong knowledge of annuity contracts, in-force transactions, death claims processing, and regulatory compliance.
• Experience leading an operations team and influencing others outside reporting relationships.
• Critical thinking and ability to work independently in a fast-paced organization.
• Strong communication, collaboration, and organizational skills.
• Results-oriented leadership with ability to communicate across levels.

Responsibilities

• Manage, coach, and develop a team of annuity in-force and claim processors; set performance goals and participate in hiring.
• Foster accountability, empathy, and operational excellence; ensure accuracy, timeliness, and productivity.
• Oversee staffing and allocate resources to meet service levels across in-force and claims.
• Implement processes for accurate in-force requests and death claims processing.
• Monitor turnaround times, claim accuracy, and productivity; report to senior leaders.
• Ensure compliance with state regulations, IRS guidelines, and company policies.

Skills

Leadership

Ops management

Annuity knowledge

Regulatory compliance

Staff development

Problem solving

Stakeholder communication

Education

Bachelor's/Associate degree

Job description

Group 1001 is seeking a Supervisor, Annuity Administration and Claims to lead a small operations team focused on annuity policy administration and death-claim processing. You will develop strategies, manage resources, and partner with Legal, Compliance, IT and other teams to drive efficiency and regulatory compliance.

You will oversee staffing, coach staff, and implement improvements while ensuring high-quality service, accuracy, and timely processing in a fast-paced insurance environment.