Senior Analytics Engineer CX Data & Insights Unlimited PTO

Polymarket; United States; On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

Competitive salary & equity

Unlimited PTO

Health, Vision, & Dental coverage

401k match

MacBook Pro setup

Job summary

Polymarket is seeking a Senior Analytics Engineer to own the data foundation for CX and to turn raw support data into actionable insights. You will design data models, pipelines, and the semantic layer, influencing how CX data is sourced, structured, and trusted across the org.

You will work across wallets, KYC, and market resolution, partnering with engineers and non-technical teammates to ensure the data serves business needs and scales with the platform.

Qualifications

• 5+ years in analytics or data engineering roles.
• Expert SQL and dbt with modeling, testing, and docs.
• Experience with Snowflake, BigQuery, or Redshift.
• Experience with Fivetran or Airbyte and Python.
• Strong data modeling and building usable systems.
• Ability to document and communicate findings to non-technical teams.

Responsibilities

• Design and maintain dbt data models for support data, covering ticketing, KYC, withdrawals, and market resolution workflows.
• Integrate data from sources including Decagon, BPO partners, CRM systems, and WFM tools into the cloud warehouse.
• Build data quality tests, monitoring, and documentation so the team can trust what they're looking at.
• Define shared metrics and dimensions in the semantic layer so CX, ops, and leadership are all calculating things the same way.
• Build dashboards and self-serve datasets that let CX teammates answer operational questions without waiting on a data request.
• Identify recurring failure patterns in support data and translate them into documented findings for the CX playbook and internal stakeholders.
• Partner with the central data engineering team on shared pipelines, infrastructure decisions, and data governance

Skills

SQL

dbt

Data modeling

Python

Data quality tests

Stakeholder communication

Tools

Snowflake

BigQuery

Redshift

Fivetran

Airbyte

Job description

Polymarket is seeking a Senior Analytics Engineer to own the data foundation for CX and to turn raw support data into actionable insights. You will design data models, pipelines, and the semantic layer, influencing how CX data is sourced, structured, and trusted across the org.

You will work across wallets, KYC, and market resolution, partnering with engineers and non-technical teammates to ensure the data serves business needs and scales with the platform.