Senior CX Analytics Engineer: Data Foundations & Dashboards

Unchain Data; United States; Remote; USD 200,000 - 250,000; Full time

Benefits offered by this job

Competitive salary

Unlimited PTO

Health, Vision, & Dental coverage

401k match

Hardware setup: MacBook Pro

Job summary

Polymarket is seeking a Senior Analytics Engineer to own the data foundation for CX. You’ll design dbt models, orchestrate data from Decagon, CRM, and WFM, and build a semantic layer enabling the CX team and leadership to measure performance with trustable data.

Ideal candidates have 5+ years in analytics/data engineering, expert SQL, dbt, Python, and experience with Snowflake or BigQuery. Join a fast-moving, high-ownership team building scalable data infrastructure.

Qualifications

• 5+ years in analytics engineering, data engineering, or a closely related data role.
• Expert SQL and strong hands-on dbt experience, including modeling, testing, and documentation.
• Experience working with a cloud data warehouse such as Snowflake, BigQuery, or Redshift.
• Experience with data ingestion tools such as Fivetran or Airbyte, and working knowledge of Python.
• Strong data modeling fundamentals and a track record of building systems that non-technical teams actually use.
• Experience diagnosing complex, multi-variable issues and communicating findings clearly to non-technical stakeholders.
• Track record of building or improving documentation, whether data documentation, support playbooks, or process guides

Responsibilities

• Design and maintain dbt data models for support data, covering ticketing, KYC, withdrawals, and market resolution workflows
• Integrate data from sources including Decagon, BPO partners, CRM systems, and WFM tools into the cloud warehouse
• Build data quality tests, monitoring, and documentation so the team can trust what they're looking at
• Define shared metrics and dimensions in the semantic layer so CX, ops, and leadership are all calculating things the same way
• Build dashboards and self-serve datasets that let CX teammates answer operational questions without waiting on a data request
• Identify recurring failure patterns in support data and translate them into documented findings for the CX playbook and internal stakeholders
• Partner with the central data engineering team on shared pipelines, infrastructure decisions, and data governance

Skills

Expert SQL

dbt experience

Python

Data modeling

Stakeholder communication

Tools

Snowflake

BigQuery

Redshift

Fivetran

Airbyte

Job description

Polymarket is seeking a Senior Analytics Engineer to own the data foundation for CX. You’ll design dbt models, orchestrate data from Decagon, CRM, and WFM, and build a semantic layer enabling the CX team and leadership to measure performance with trustable data.

Ideal candidates have 5+ years in analytics/data engineering, expert SQL, dbt, Python, and experience with Snowflake or BigQuery. Join a fast-moving, high-ownership team building scalable data infrastructure.