Senior Analyst, Workforce Management

Brobston Group; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Brobston Group seeks a Senior Analyst, Workforce Management to optimize staffing across retail boutiques, analyze workforce data, forecast demand, and provide actionable recommendations for coverage, productivity, and strategic decisions.

The role requires 4–7 years of analytical experience and proficiency with Verint, Blue Yonder, or Legion, plus Excel, SQL, Power BI, or Looker. Strong communication and presentation skills to influence leadership are essential.

Qualifications

• 4-7 years analytical experience in workforce management or retail operations.
• Experience with Verint, Blue Yonder, or Legion.
• Proficiency in Excel, SQL, Power BI, or Looker.

Responsibilities

• Support workforce management system configurations and collaborate with vendors on enhancements and upgrades.
• Analyze forecast results, actual performance, staffing levels and real-time adherence to optimize scheduling and intraday adjustments.
• Develop reports and present data-driven findings and recommendations to senior and regional leadership.
• Partner with operations teams to refine workforce management processes and assess staffing impacts.

Skills

Analytical thinking

Forecasting

Problem solving

Communication

Presentation

Organizational skills

Tools

Verint

Blue Yonder

Legion

Excel

SQL

Power BI

Looker

Job description

Summary

The Senior Analyst, Workforce Management optimizes staffing schedules and operational efficiency across retail boutiques. The role analyzes workforce data, forecasts demand, and provides actionable recommendations to support coverage, productivity, and strategic decisions.

Responsibilities

• Support workforce management system configurations, troubleshoot issues, and collaborate with vendors on enhancements and upgrades.
• Analyze forecast results, actual performance, staffing levels, and real-time adherence to recommend scheduling and intraday adjustments.
• Develop reports and present data-driven findings and recommendations to senior and regional leadership.
• Partner with operational teams and process engineers to refine workforce management processes and assess staffing impacts.

Requirements

• 4-7 years of analytical experience, preferably in workforce management and a retail or similar operational environment.
• Experience using workforce management systems such as Verint, Blue Yonder, or Legion.
• Strong analytical, problem-solving, communication, presentation, and organizational skills.
• Proficiency with data analysis tools such as Excel, SQL, Power BI, or Looker.