Senior Analyst, TPA Client Services - Hybrid/Remote

Nationwide Mutual Insurance Company; Columbus (OH); Hybrid; USD 55,000 - 102,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Pension plan

Job summary

Nationwide Mutual Insurance Company seeks a Senior Analyst, Client Service to maintain relationships with plan sponsors, TPAs and PPAs while administering retirement plans. You will support audits, prepare meetings, and assist sales teams with plan implementations.

In this role, you will handle escalations, coordinate issue resolution with sponsors and administrators, and onboard new plans, all while delivering high-quality service in a hybrid in-office/remote setup.

Qualifications

• Two to three years of service industry experience, Nationwide Financial (wholesale distribution model) experience preferred.
• ASPPA RPF 1/2 coursework to be pursued/completed.
• Basic digital literacy; ability to handle high volumes of work and communicate effectively.

Responsibilities

• Drives and implements continuous improvement to elevate customer service.
• Communicates with plan sponsors, IPs, TPAs and PPAs regarding administration of qualified retirement plans.
• Serves as point-of-contact for plan sponsors, IPs, TPAs and PPAs.
• Develops and manages relationships with internal/external clients and business partners.
• Identifies business needs, service requirements, key issues, and resources for clients.
• Organizes and uploads participant vesting files.
• Manages inquiries via email and phone queues from administrators and professionals.
• Supports payroll, billing, tax reporting, and plan loan reconciliations.

Skills

RP Operations experience

Customer service

Communication

Education

High school diploma or GED

Undergraduate studies desirable

Tools

SS&C/TRAC

Job description

Nationwide Mutual Insurance Company seeks a Senior Analyst, Client Service to maintain relationships with plan sponsors, TPAs and PPAs while administering retirement plans. You will support audits, prepare meetings, and assist sales teams with plan implementations.

In this role, you will handle escalations, coordinate issue resolution with sponsors and administrators, and onboard new plans, all while delivering high-quality service in a hybrid in-office/remote setup.