Senior Analyst - Technical Writer

Ciena; United States; Remote; USD 75,000 - 105,000; Full time

Job summary

Ciena is seeking a Senior Technical Writer to create clear and user-friendly technical guides. This role involves developing a range of documentation, collaborating with stakeholders, and translating complex technical concepts into accessible content. Join Ciena and contribute to the success of our customers while being part of a dynamic, inclusive team.

Qualifications

• Proven experience as a Technical Writer in the software industry.
• Strong ability to understand and translate complex technical concepts.
• Familiarity with software development processes and methodologies.

Responsibilities

• Develop high-quality technical documentation including user guides and FAQs.
• Collaborate with developers and customers to improve documentation.

Skills

Technical Writing

Excellent written communication skills

Problem-solving skills

Attention to detail

Education

Bachelor's degree in Technical Writing, Computer Science, or a related field

Tools

Git

Markdown

Job description

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

What will you do at Ciena?

Blue Planet Senior Technical Writer

Ciena is looking for an skilled, highly motivated senior technical writer. We’re looking for a problem solver with excellent language skills who will write easy-to-understand technical guides and online help. You’ll also create deployment guides, upgrade guides, configuration guides, and other user assistance to help our customers use our products.

Responsibilities:

• Develop high-quality technical documentation like user guides, Upgrade guides, Deployment guides, online help, FAQs, release notes, etc.
• Ability to plan, schedule, and be flexible while meeting tight deadlines
• Review, revise, and maintain all existing documentation for accuracy and consistency.
• Translate complex technical concepts into clear, concise, and user-friendly content.
• Manage updates and revisions to technical literature.
• Ensure the content meets the company's style guidelines and adheres to best practices.
• Create visual aids like diagrams, charts, and graphs to enhance understanding.

Collaboration with stakeholders

• Collaborate with developers and customers to identify and close gaps in documentation.
• Participate in our learning community, recognize trends and topics of interest, and create content that meets the needs of our customers.

Nice to have:

• Familiarity and comfort with Git, Markdown, and other documentation tools
• Knowledge of Kubernetes documentation

Areas of impact

• You’ll be integral to the success of our customers.

Qualifications:

• Bachelor's degree in Technical Writing, Computer Science, or a related field.
• Proven experience as a Technical Writer in the software industry.
• Excellent written and verbal communication skills.
• Strong ability to understand and translate complex technical concepts.
• Proficiency in technical writing tools and software.
• Familiarity with software development processes and methodologies.
• Attention to detail and excellent problem-solving skills.
• Ability to work independently and as part of a team.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.