Senior II Technical Writer

Akamai Technologies; United States; Remote; USD 92,000 - 194,000; Full time

Job summary

Akamai Technologies is seeking a Senior II Technical Writer to join their team responsible for creating user-centered content that assists both users and developers. In this role, you will create documentation, advocate for user needs, and collaborate with cross-functional teams to deliver high-quality content. Candidates should have a strong technical writing background and the ability to simplify complex information.

Benefits

Flexible working program

Comprehensive health benefits

401K savings plan

Parental leave

Employee assistance program

Qualifications

• 8 years of experience in technical writing is essential.
• Experience writing UI text and API documentation is required.
• Ability to explain complex ideas clearly.

Responsibilities

• Create and maintain all types of documentation and in-app content.
• Advocate for user needs and ensure user-friendly design.
• Develop documentation for APIs and developer tools.

Skills

User-centered content creation

Technical writing

Problem-solving

Collaboration

Communication

Education

Bachelor's Degree in Technical Writing, Computer Science, or equivalent

Tools

GIT

Job description

Join to apply for the Senior II Technical Writer role at Akamai Technologies

Join to apply for the Senior II Technical Writer role at Akamai Technologies

Do you love solving complex problems?

Would you enjoy improving our customers' experience?

Join our Technical Writing team

Our Technical Writing team is responsible for creating content that assists both users and developers working with Akamai products. Writers handle UI content design, in-product guidance, product documentation, and API and developer content.

Job Description

Do you love solving complex problems?

Would you enjoy improving our customers' experience?

Join our Technical Writing team

Our Technical Writing team is responsible for creating content that assists both users and developers working with Akamai products. Writers handle UI content design, in-product guidance, product documentation, and API and developer content.

Partner with the best

As a Senior Technical Writer II, you'll join an already-established writing team focused on creating customer-facing content. You'll collaborate with a cross functional team to write high-quality user-centered content.

As a Technical Writer Senior II, you will be responsible for:

• Creating and maintaining all types of documentation and in-app content serving Akamai customers.
• Advocating for user needs and making sure apps are designed with terms centered on their perspective.
• Developing comprehensive documentation for developer tools like APIs, CLIs, and SDKs, including authentication and authorization details, full reference and sample code in multiple languages.
• Understanding user goals and working with cross-functional teams to scope the user assistance deliverables.
• Identifying risks, solving problems, and communicating project progress.
• Following Akamai's technical communications guidelines.
  
  

Do What You Love

To be successful in this role you will:

• Have 8 years of experience and a Bachelor's Degree in Technical Writing, Computer Science, or its equivalent.
• Have demonstrated experience writing UI text, product documentation, and API documentation.
• Understand what task-based documentation is and feature it in your writing samples.
• Have a knack for explaining complex ideas in a clear, straightforward manner.
• Can suggest not only edits but interaction design changes that would improve user experience.
• Have demonstrated experience using source control (GIT).
  
  

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

Benefits

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors
  
  

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About Us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

If no date is displayed, applications are being accepted on an ongoing basis until the job is filled.

Compensation

Akamai is committed to fair and equitable compensation practices. The base salary for this position ranges from $92,900 - $193,100/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Software Development

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