Senior Analyst, Technical Services

Ensemble Health Partners; United States; On-site; USD 69,000 - 104,000; Full time

Benefits offered by this job

Healthcare benefits

Time off

Retirement plan

Well-being programs

Tuition reimbursement

Professional certifications

Job summary

Ensemble Health Partners is seeking a Senior Analyst, Technical Services to provide high-level EIQ support to end users and oversee ServiceNow ticket monitoring, escalation, and resolution. You will build professional relationships with clients to promote software engagement and successful implementations.

You will troubleshoot complex data quality issues, use SQL and SQL-like queries, support upgrades, and mentor junior staff while ensuring HIPAA compliance and high quality service.

Qualifications

• 5-7 years of relevant professional experience.
• Associate Degree or equivalent experience.
• CRCR certification or willingness to obtain within 9 months.
• Expertise with Ensemble IQ products and SQL.
• Azure DevOps and ticketing in ServiceNow or Jira.
• Experience with multiple EMR/EHR systems and healthcare RCM.
• Strong organization, time management and communication skills.

Responsibilities

• Monitor, document, escalate, and resolve ServiceNow tickets to meet client needs.
• Serve as escalated contact for clients and ensure high-quality service.
• Troubleshoot complex software functionality issues.
• Support software automation and optimization initiatives.
• Research data anomalies and perform complex data analysis.
• Assist with new client implementations and upgrades.
• Identify data quality issues and drive remediation.
• Provide client-facing interactions and mentor junior staff.
• Promote best practices and data integrity across teams.
• Lead data quality improvement initiatives and ensure HIPAA compliance.

Skills

SQL

Azure DevOps

ServiceNow

Jira

EMR/EHR

Data analysis

Problem solving

Communication

Education

Associate Degree

Tools

Excel

Access

Ensemble IQ

Microsoft Office

Job description

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

The Senior Analyst, Technical Services is responsible for providing high-level EIQ support to end users. The Senior Analyst, Technical Services is responsible for ServiceNow ticket monitoring, resolution, and/or escalation and delivers a high level of quality service to ensure satisfaction with our product and services. The Senior Analyst, Technical Services develops and maintains a professional relationship with the end users to promote software engagement through quality service, education, and support. The Senior Analyst, Technical Services assists with new client implementations and upgrades for existing clients. The Senior Analyst, Technical Services may provide onboarding, training, and guidance to junior technical support staff.

Essential Job Functions:

• ServiceNow ticket monitoring, documenting, escalating, and/or resolution of software issues to ensure the needs of the organization and the clients are met.
• Serve as an escalated point of contact for the client and oversees the delivery of high level of quality service to ensure satisfaction with our products and services.
• Technical aptitude and ability to troubleshoot complex software functionality issues.
• Support software automation and optimization initiatives and technical capabilities.
• Ability to research and analyze data anomalies.
• Assist with new client implementations and upgrades for existing clients.
• Identifies, communicates, and works to resolve complex data quality issues.
• Includes client facing interactions.
• Empower team members to identify process improvements, setting priorities, and implementing best practices.
• Empower team members to identify process improvements, setting priorities, and implementing best practices.
• Use SQL and other technical skills to write queries, complete complex data analysis, data validation, and report creation/validation.
• Maintain high level proficiency with the complex modules with EIQ.
• Serves as a subject matter expert for data integrity processes and collaborates with cross-functional teams to optimize data management practices.
• Monitors and validates data across multiple systems to ensure compliance with organizational and regulatory standards.
• Leads initiatives to improve data quality, trains stakeholders on best practices, and ensures adherence to HIPAA and other healthcare compliance requirements.

Requirements:

• 5-7 years or relatable professional experience
• Associate Degree or equivalent professional experience
• CRCR Certification, or other approved job-relevant certification. (Or willingness to obtain within 9 months)
• Expertise using Ensemble IQ products. Ability to utilize SQL, Microsoft Products, Excel, and Access.
• Professional experience with Azure DevOps and ticketing experience in ServiceNow or Jira.
• Experience and familiarity with multiple EMR/EHR systems.
• General understanding of healthcare revenue cycle management (RCM), including patient access, registration/admission, and patient financial services
• Requires daily interaction with internal and external senior leaders.
• Exceptional organizational and problem-solving skills, time management, and ability to prioritize deliverables a must.
• Must possess the technical skills required for data analysis and troubleshooting complex issues.
• This position pays between $69,400-104,100 based on experience

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Join An Award-winning Company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.