Patient Access Specialist

Ensemble Health Partners; Tulsa (OK); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Shift differentials

Job summary

Ensemble Health Partners in Tulsa, OK is seeking an on-site Admitting/Patient Access professional to perform admitting duties for hospital services, assign MRNs, verify insurance, collect demographics, and process orders with compassionate service.

The role emphasizes accuracy, regulatory compliance, and patient communication. Requires 1+ year customer service, HS diploma, and CRCR within 6 months; company-paid certifications and tuition reimbursement available.

Qualifications

• 1+ years of customer service experience.
• Willingness to explore AI-driven process improvements.
• High School Diploma or GED required.
• CRCR certification within 6 months of hire (company paid).

Responsibilities

• Perform admitting duties for all patients admitted for services at the hospital while meeting the mission and goals of the organization and all regulatory compliance requirements.
• Assign accurate MRNs, complete medical necessity/compliance checks, provide proper patient instructions, collect insurance information, receive and process physician orders, and utilize overlay tool while providing excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls; adhere to policies and provide excellent customer service with compassion.
• Utilize quality auditing and reporting systems to ensure accounts are corrected; conduct audits of accounts and provide statistical data to leadership.
• Perform pre-registration of patient accounts prior to visits; obtain demographic, insurance, and other information including patient financial liabilities; collect point of service collections and past due balances with payment plan options.
• Explain general consent for treatment forms; obtain necessary signatures.
• Distribute patient education documents and consent forms.
• Review eligibility responses in insurance verification system and enter benefit data to support collections and billing processes.
• Screen medical necessity using ABN software; inform Medicare patients about possible non-payment and distribute ABN as appropriate.

Skills

Customer service

Curiosity toward AI

Education

High School Diploma or GED

CRCR Certification within 6 months

Tools

ABN software

Insurance verification system

Job description

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• $$ Shift Differentials for select Shifts $$
• This position pays between $17.00 - $18.15/hr based on experience.
• This position is an onsite role in Tulsa, OK, and candidates must be able to work on-site at Hillcrest Medical Center.
• Available Shifts include:
  • Full-Time Day Shift Monday - Friday 7:30 a.m. - 4 p.m.
  • Full-Time Day Weekend Shift Tuesday - Saturday 8 a.m. - 4:30 p.m. $$ Shift Differential Pay $$

Job Responsibilities

• Perform admitting duties for all patients admitted for services at the hospital while meeting the mission and goals of the organization and all regulatory compliance requirements.
• Assign accurate MRNs, complete medical necessity/compliance checks, provide proper patient instructions, collect insurance information, receive and process physician orders, and utilize overlay tool while providing excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls; adhere to policies and provide excellent customer service with compassion.
• Utilize quality auditing and reporting systems to ensure accounts are corrected; conduct audits of accounts and provide statistical data to leadership.
• Perform pre-registration of patient accounts prior to visits; obtain demographic, insurance, and other information including patient financial liabilities; collect point of service collections and past due balances with payment plan options.
• Explain general consent for treatment forms; obtain necessary signatures.
• Distribute patient education documents and consent forms.
• Review eligibility responses in insurance verification system and enter benefit data to support collections and billing processes.
• Screen medical necessity using ABN software; inform Medicare patients about possible non-payment and distribute ABN as appropriate.

Experience

• 1+ years of customer service experience.
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Required Education

• High School Diploma/GED Required.

Certification

• CRCR Required within 6 months of hire (Company Paid).

Awards & Recognition

• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024

Benefits & Culture

• Associate Benefits – Comprehensive benefits package including healthcare, time off, retirement, and well-being programs.
• Culture – Collaboration, growth, innovation.
• Growth – Professional development: earn professional certification and receive tuition reimbursement.
• Recognition – Quarterly and annual incentive programs.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.