Senior Analyst, Retail Operations

SupportFinity™; Town of Texas (WI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Gridmatic is seeking a detail-oriented Retail Operations professional to support billing, enrollment, regulatory compliance, broker commissions, and customer support in ERCOT and PJM. You will work cross-functionally to ensure accuracy, efficiency, and compliance across the customer lifecycle.

The ideal candidate has 4+ years in data analytics or operations, with experience in billing systems such as Vertexone and data tools like SQL, Python, and Power BI.

Qualifications

• 4+ years in data analytics, operations, or regulatory roles.
• Experience with billing systems (Vertexone) and data visualization tools.
• Knowledge of U.S. power markets (ERCOT, PJM) is preferred.

Responsibilities

• Billing: oversee timely and accurate generation of customer invoices and resolve billing exceptions.
• Customer Enrollment: ensure accurate enrollment and manage exceptions, coordinating with IT and vendors.
• Regulatory: monitor and interpret ERCOT/PJM rules; assist with filings and audits.
• Commissions: track structures and broker inquiries; develop automated workflows.
• Customer Service: respond to inquiries and coordinate with operations and support teams.
• Data Analytics: analyze data, build dashboards, and support business decisions.

Skills

Data analytics

Operations

Problem solving

Communication

Tools

SQL

Python

Tableau

Power BI

Vertexone

Job description

Gridmatic is a high-growth startup and a new kind of energy company, delivering affordable, clean power by optimizing renewable energy and grid-scale batteries. With offices in the Bay Area and Houston, we bring together Silicon Valley-style innovation with deep, hands-on expertise in real-world power markets and energy retail.

As solar and wind become the fastest-growing sources of electricity, variability from weather and grid conditions makes energy prices more volatile. Gridmatic tackles this challenge with industry-leading forecasting and optimization—and gives our team the opportunity to work on problems that truly matter. Forecasting and trading energy are the foundation of what we do. We ingest large-scale data—weather, prices, load, and grid conditions—to build probabilistic machine learning forecasts that drive real operational decisions. Our work directly determines when power is bought, stored, or deployed, turning uncertainty into value for customers and the grid.

Our impact is measurable. Gridmatic is the most profitable participant in ERCOT's wholesale market and operates the top-performing battery asset in CAISO. Profitable without venture capital, we offer a collaborative, low-ego environment where rigorous thinking, autonomy, and continuous learning are core to how we work.

The Role

We are seeking a detail-oriented and highly motivated professional to join our Retail Operations team, focused on serving commercial electricity customers in ERCOT and PJM. This role is critical to ensuring the seamless execution of key operational functions including billing, enrollment, regulatory compliance, broker commissions, and customer support.

The ideal candidate will have strong analytical and problem-solving skills, a proactive mindset, and the ability to thrive in a fast-paced, data-driven environment. You’ll work cross-functionally to drive accuracy, efficiency, and compliance across the retail energy and customer lifecycle, while delivering exceptional service to both customers and broker partners.

This is a high-impact role with broad exposure across the business, ideal for someone who enjoys working at the intersection of operations, data, and strategy.

What you might work on

• Billing
• Oversee the timely and accurate generation of customer invoices
• Monitor and resolve billing exceptions and discrepancies
• Partner with internal teams to improve billing accuracy and automation
• Customer Enrollment
• Ensure all commercial customers are enrolled accurately and on schedule
• Manage enrollment exceptions and troubleshoot issues as they arise
• Collaborate with IT and third-party vendors to enhance and automate enrollment systems
• Regulatory
• Monitor and interpret regulations across ERCOT, PJM, and other U.S. power markets
• Ensure in compliance with market rules and commission guidelines (FERC, PUC, State, and utilities) and prepare data and assist with regulatory filings, audits, and reports
• Partner with legal, compliance, and operations teams to assess and manage regulatory risk
• Commissions
• Track and report on commission structures, performance, and exceptions
• Address broker inquiries professionally and efficiently
• Develop tools and reporting processes to automate and optimize commission workflows
• Customer Service
• Respond to customer inquiries and issues with clarity, professionalism, and urgency
• Ensure seamless coordination between operations, billing, and support teams
• Data Analytics
• Analyze operational and financial data to identify trends, gaps, and opportunities
• Develop dashboards and predictive models using SQL, Python, Tableau, and Power BI
• Support business decisions with clear, concise reports and visualizations
• Strategic Operations Support
• Collaborate with cross-functional teams to improve tools, systems, and workflows
• Contribute to special projects including workflow scaling and new service rollouts
• Drive operational improvements to support customer satisfaction and company growth

You might be a good fit if you

• 4+ years of experience in data analytics, operations, or regulatory roles, ideally within the energy or utilities sector.
• Proven ability to analyze complex problems and present data-driven recommendations.
• Strong Microsoft PowerPoint, Excel, and communication skills - able to distill technical information into clear, actionable insights.
• Self-starter with the ability to work independently and thrive in a fast-paced, evolving environment.
• Knowledge of U.S. power markets, including ERCOT and PJM, is strongly preferred.
• Experience with billing systems such as Vertexone and data tools, SQL, Python, and visualization platforms like Power BI or Tableau is a plus.

FAQ

What’s your policy on remote work

We value the ability to work and collaborate in-person in our early stage as a startup, so Gridmatic has a hybrid policy of "50% in-office. Most of the company works from the office 2 or 3 days a week."

Gridmatic is an equal opportunity employer and encourages all applicants from every background and life experience.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the company

Gridmatic