Senior Analyst, Product Content Management

HMSA; Honolulu (HI); On-site; USD 59,000 - 116,000; Full time

Job summary

HMSA on Oahu is seeking a Research and Documentation Specialist to research, write and coordinate the production of plan documents, certificates, and Summary of Changes. This exempt, full-time role supports content management and policy updates.

You will collaborate with PM and AMS, ensure compliance, and help automate documents as part of enterprise content improvements. A Bachelor’s degree and 3 years of related experience are required, with strong communication and MS Office skills.

Qualifications

• Bachelor's degree and 3 years of related work experience, or equivalent.
• Strong oral and written communication skills.
• Strong decision making and problem solving skills.
• Excellent planning and organizational skills.
• Time and priority management skills.
• Proficiency in PC applications and MS Office software.

Responsibilities

• Plan Document Fabrication and Amendments with Product management (PM) and Account Management and Sales (AMS). Update and create plan documents as directed by PCM staff and as formally authorized by PM.
• Critically analyze implications of benefit language changes and provide concise recommendations on wording.
• Research, write and facilitate self-insured Administrative Services Agreements per PCM Policies and Procedures.

Skills

Communication

Decision making

Planning & organizing

Time management

MS Office

PC proficiency

Education

Bachelor's degree

3+ years experience

Tools

Content management system

Job description

Job Summary

**Hybrid Work Environment - Must reside on Oahu **

Employment Type

Full-time

Exempt or Non-Exempt

Exempt

Pay Range: $59,000 - $116,000

Note: Individuals typically begin between the minimum to middle of the pay range

Research, write and coordinate the production of and recommend and advise on revisions to documents such as HMSA Certificates, Guide to Benefits, and Summary of Changes; research, write and coordinate the production of and recommend and advise on revisions to self-insured group plan agreements; track and maintain production jobs; and research and write unit policies and procedures and other communication needs.

Evaluates the business impact of changes in policies and guidelines as assigned by management and provides support as needed to implement and improve operational efficiencies.

Work closely with PCM staff in fulfilling HMSA's long and short term product content management business needs which includes plan document process redesign, maintenance and control of process improvements to improve enterprise product content management efficacy through innovation. Be a contributor to the automation of plan documents by contributing to the design, facilitation of plan document changes and implementation.

Minimum Qualifications

• Bachelor's degree and 3 years of related work experience; or equivalent combination of education and related work experience.
• Strong oral and written communication skills.
• Strong decision making and problem solving skills.
• Excellent planning organizational skills
• Time and priority management skills.
• Proficiency in PC applications and MS Office software.

Duties And Responsibilities

• Plan Document Fabrication and Amendments
  • Research, write and facilitate the production of HMSA Plan Documents (Guide to Benefits, Certificates, Federal Plan Brochure, Summary of Changes and Self-Insured Administrative Services Agreements) with Product management (PM) and Account Management and Sales (AMS). Update and create plan documents as directed by internal PCM staff and as formally authorized by PM.
  • Critically analyze the implications of benefit and language changes to the existing language and plan structure in plan documents and providing recommendations, guidance on wording of benefit and language proposals in a clear, concise, accurate and effective manner.
  • Research, write and facilitate self- insured Administrative Services Agreements in accordance with PCM Policies and Procedures for Account Management and Sales.
• Compliance Adherence
  • Maintain and comply with all PCM compliance requirements by ensuring that plan document creation and update directives are credibly authorized and fulfill established control objectives
  • Ensures that all associated Plan Document directives used to create or update the document are stored and organized according to PCM policies and procedures.
  • Maintain loading of Benefit Documents to HMSA's secured content repository and plan document tracking databases as directed.
  • Assists management with internal and external audits and updating of Policies and Procedures.
• Plan Document Redesign and Automation
  • Contribute to the redesign, automation, documentation, maintenance and control of enterprise content. This includes working intra and inter departmentally and externally with outside application vendors.
  • Assist in training PCM Staff to build plan document automation pieces and on content structure and changes of content policies and procedures.
• Intra, Inter Departmental Support and Servicing
  • Responsible for responding to all internal departments including external customer servicing areas when there are questions regarding plan document publications and Administrative Services Agreements.
  • Provide and assist other units and departments with historical plan document benefit language and terms information, explaining variations and parameters.
  • Responsible for researching and responding to the inquiries and requests or following up with the appropriate areas that are able to assist with the response.
• Perform other duties as assigned.