Senior Analyst, Product Content Management

Socket.dev; Honolulu (HI); Hybrid; USD 70,000 - 90,000; Full time

Job summary

HMSA seeks a Plan Document Specialist to research, write, and facilitate the production of HMSA Plan Documents in collaboration with Product management and Account Management and Sales. You will analyze language changes and advise on wording to ensure accuracy and clarity, while supporting self-insured Administrative Services Agreements as needed.

The role emphasizes compliance with PCM policies, document storage, and participation in audits, with hybrid work options and cross-functional

Qualifications

• Bachelor's degree and 3 years of related work experience.
• Strong oral and written communication skills.
• Strong decision making and problem solving skills.
• Excellent planning and organizational skills.
• Time and priority management skills.

Responsibilities

• Plan Document fabrication and amendments in collaboration with PM/AMS.
• Ensure compliance with PCM policies and procedures for all plan documents.
• Support plan document redesign, automation, and content maintenance with internal and external partners.
• Provide cross-departmental servicing on inquiries regarding plan publications and agreements.
• Perform other duties as assigned.

Skills

Strong communication

Decision making

Organizational skills

Time management

Planning

Education

Bachelor's degree

Tools

MS Office

Job description

1. Plan Document Fabrication and Amendments
   
   • Research, write and facilitate the production of HMSA Plan Documents (Guide to Benefits, Certificates, Federal Plan Brochure, Summary of Changes and Self-Insured Administrative Services Agreements) with Product management (PM) and Account Management and Sales (AMS). Update and create plan documents as directed by internal PCM staff and as formally authorized by PM.
   • Critically analyze the implications of benefit and language changes to the existing language and plan structure in plan documents and providing recommendations, guidance on wording of benefit and language proposals in a clear, concise, accurate and effective manner.
   • Research, write and facilitate self- insured Administrative Services Agreements in accordance with PCM Policies and Procedures for Account Management and Sales.
2. Compliance Adherence
   
   • Maintain and comply with all PCM compliance requirements by ensuring that plan document creation and update directives are credibly authorized and fulfill established control objectives
   • Ensures that all associated Plan Document directives used to create or update the document are stored and organized according to PCM policies and procedures.
   • Maintain loading of Benefit Documents to HMSA's secured content repository and plan document tracking databases as directed.
   • Assists management with internal and external audits and updating of Policies and Procedures.
3. Plan Document Redesign and Automation
   
   • Contribute to the redesign, automation, documentation, maintenance and control of enterprise content. This includes working intra and inter departmentally and externally with outside application vendors.
   • Assist in training PCM Staff to build plan document automation pieces and on content structure and changes of content policies and procedures.
4. Intra, Inter Departmental Support and Servicing
   
   • Responsible for responding to all internal departments including external customer servicing areas when there are questions regarding plan document publications and Administrative Services Agreements.
   • Provide and assist other units and departments with historical plan document benefit language and terms information, explaining variations and parameters.
   • Responsible for researching and responding to the inquiries and requests or following up with the appropriate areas that are able to assist with the response.
5. Perform other duties as assigned.

#LI-Hybrid

Qualifications

1. Bachelor's degree and 3 years of related work experience; or equivalent combination of education and related work experience.
2. Strong oral and written communication skills.
3. Strong decision making and problem solving skills.
4. Excellent planning organizational skills
5. Time and priority management skills.

1. Proficiency in PC applications and MS Office software.