Senior Analyst, Operational Intelligence – Assurance

Jobtailor

Pittsburgh (Allegheny County)

On-site

USD 75,000 - 115,000

Full time

8 days ago

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Job summary

Jobtailor in Pittsburgh seeks an experienced Operations Analyst to monitor program performance and SLA adherence using AI tools and BI platforms. You will build dashboards, analyze workflow data, and drive improvements across cross-functional teams in healthcare operations.

The role requires 4–6 years of experience, a Bachelor’s degree, and strong analytical and stakeholder-management skills. Proficiency in Salesforce, Power BI, and Tableau is expected, with a focus on compliance and process

Qualifications

Bachelor's degree in Business, Operations, Healthcare Administration, Analytics, or a related field
An equivalent combination of education and directly related experience may be considered
4-6 years of operations, business analysis, process improvement, or workflow management experience
Ability to utilize AI tools to streamline work activities and establish automation and efficiency in workstreams
Advanced Excel skills
Proficiency with business intelligence tools such as Power BI, Tableau, or similar
Exceptional attention to detail and ability to identify operational risks and anomalies
Strong communication and stakeholder management skills
Proficient understanding of Salesforce.com
Strong analytical and problem-solving skills
Experience developing reports, dashboards, and operational metrics
Comprehensive knowledge of patient support program operations, including copay, patient assistance (PAP), adherence, benefits verification, and reimbursement/market-access workflows
Ability to comply with SOC1, SOC2, PCI, and HIPAA requirements, company policies, business rules, ethics, and applicable laws

Responsibilities

Monitor case movement, queue health, workflow status, and SLA performance across programs
Identify stalled, aging, misrouted, or at-risk cases and coordinate corrective actions
Maintain a real-time view of operational health
Utilize AI tools, predictive analytics, and automated monitoring solutions to identify patterns and anomalies
Predict SLA misses and prioritize cases requiring intervention
Build and refine AI-driven alerts and insights
Develop and maintain operational dashboards, scorecards, and KPIs with the data analytics team
Analyze trends, throughput, backlog, cycle times, and process outcomes for leadership
Investigate root causes of recurring issues and identify bottlenecks
Recommend workflow improvements, automation opportunities, and process enhancements
Partner with Operations, Program Management, Technology, Quality, and Leadership teams to review performance, elevate risks, validate corrective actions, and ensure adherence to standards and procedures
Provide operational oversight, data analytics, process governance, and AI-enabled monitoring to improve efficiency, predictability, compliance, and customer outcomes

Skills

Operational analytics

Stakeholder management

Analytical skills

Attention to detail

Problem solving

Education

Bachelor's degree in Business/Analytics/Healthcare Administration

Tools

Salesforce.com

Power BI

Tableau

AI-Driven Monitoring Solutions

Job description

Monitor case movement, queue health, workflow status, and SLA performance across programs
Identify stalled, aging, misrouted, or at-risk cases and coordinate corrective actions
Maintain a real-time view of operational health
Utilize AI tools, predictive analytics, and automated monitoring solutions to identify patterns and anomalies
Predict SLA misses and prioritize cases requiring intervention
Build and refine AI-driven alerts and insights
Develop and maintain operational dashboards, scorecards, and KPIs with the data analytics team
Analyze trends, throughput, backlog, cycle times, and process outcomes for leadership
Investigate root causes of recurring issues and identify bottlenecks
Recommend workflow improvements, automation opportunities, and process enhancements
Partner with Operations, Program Management, Technology, Quality, and Leadership teams to review performance, elevate risks, validate corrective actions, and ensure adherence to standards and procedures
Provide operational oversight, data analytics, process governance, and AI-enabled monitoring to improve efficiency, predictability, compliance, and customer outcomes

Requirements

Bachelor's degree in Business, Operations, Healthcare Administration, Analytics, or a related field
An equivalent combination of education and directly related experience may be considered
4-6 years of operations, business analysis, process improvement, or workflow management experience
Ability to utilize AI tools to streamline work activities and establish automation and efficiency in workstreams
Advanced Excel skills
Proficiency with business intelligence tools such as Power BI, Tableau, or similar
Exceptional attention to detail and ability to identify operational risks and anomalies
Strong communication and stakeholder management skills
Proficient understanding of Salesforce.com
Strong analytical and problem-solving skills
Experience developing reports, dashboards, and operational metrics
Comprehensive knowledge of patient support program operations, including copay, patient assistance (PAP), adherence, benefits verification, and reimbursement/market-access workflows
Ability to comply with SOC1, SOC2, PCI, and HIPAA requirements, company policies, business rules, ethics, and applicable laws

Core Competencies

Demonstrates expertise in operational oversight, data analytics, and process improvement, utilizing AI tools and business intelligence platforms to enhance efficiency and compliance. Proficient in developing dashboards and reports to monitor performance metrics and drive decision-making.

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