Senior Analyst, Kroll Settlement Administration

Kroll; Philadelphia (Philadelphia County); Hybrid; USD 44,000 - 50,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Life insurance

Disability insurance

401(k) with company match

Job summary

Kroll Settlement Administration, part of Kroll’s Business Services division, provides settlement administration for class actions and regulatory matters. The Analyst role supports a Manager and Senior Manager, delivering high-quality client service in a hybrid setting with one day per week in the New York or Philadelphia office.

We value strong communication, teamwork, and the ability to manage to deadlines and budgets.

Qualifications

• College degree or comparable work experience required.
• Minimum 2 years direct client/customer contact required.
• Experience in the legal field or in a service industry highly preferred.
• Excellent verbal and written communication skills with a professional, calm demeanor.
• Critical thinking skills.
• The ability to work in a fast paced, deadline driven environment.
• High proficiency in MS Office Suite, particularly in Excel.
• Understanding of data sets and data management concepts preferred.

Responsibilities

• Project Management – analysts handle a full caseload and collaborate with leadership on mitigation plans.
• Project Execution – manage cases to meet requirements, deadlines, and budget with high quality.
• Research & Communication – handle escalated inquiries and communicate findings to clients and team.
• Reporting & Documentation – review reports and assist in defining business rules for claims processing.

Skills

MS Excel

Verbal & written communication

Client service

Project management

Education

College degree or comparable work experience

Tools

MS Office Suite

Job description

Kroll Settlement Administration, part of Kroll’s Business Services division, is the leader in cutting-edge technology and consulting services for class action, mass tort, regulatory remediation and government claims administration. With 50+ years of legal administration experience, we offer unmatched solutions and capacity for even the most complex settlements anywhere in the world.

As a settlement administrator, we are responsible for notifying potential class members, reviewing and processing claim forms filed by individuals and entities, calculating losses, auditing claims to determine the extent of the damages incurred and processing and distributing funds to eligible class members under the court’s direction. As part of Kroll, we employ nearly 5,000 professionals in 30 countries and territories around the world.

The Analyst will join a case team, supporting a Manager and/or Senior Manager. Together, they will provide consistent superior client service. The ideal candidate will have excellent verbal and written communications, be consultative and solution-oriented, and be capable of managing to a budget and meeting deadlines. The Analyst must be a team player, committed to contributing to a team environment and collaborating with team members (both in person and in remote environments) to provide the highest quality service to clients. All Kroll employees are expected to conduct themselves in accordance with the Kroll Values.

Hybrid role. Office attendance is expected to be one day a week in our New York OR Philadelphia office.

Day-to-day Responsibilities

• Project Management – Analysts are accountable for a full case load of matters. The Analyst is required to proactively spot issues and confer with leadership to develop a plan for mitigation.
• Project Execution – Proactively managing cases to meet and exceed project requirements and deadlines, within budget and at the highest quality standards. Effectively collaborates across the business to ensure timely execution and case management.
• Research & Communication – Handle escalated claim inquiries and appropriately communicate findings with clients, claimants, managers and/or Senior Managers as needed. Identify and seeks to address process challenges and effectively communicates with project teams and vendors as necessary.
• Reporting & Documentation - Review project reporting and summaries for accuracy and completeness to identify case-related issues to be addressed. Assist in development of business rules for claims processing and payments and ensuring related documentation accurately reflects requirements outlined in the applicable service agreement.

Essential Traits

• College degree or comparable work experience required.
• Minimum 2 years direct client/customer contact required.
• Experience in the legal field or in a service industry highly preferred.
• Excellent verbal and written communication skills with a professional, calm demeanor.
• Critical thinking skills.
• The ability to work in a fast paced, deadline driven environment.
• High proficiency in MS Office Suite, particularly in Excel.
• Understanding of data sets and data management concepts preferred.

Benefits

• Healthcare Coverage: Comprehensive medical, dental, and vision plans.
• Time Off and Leave Policies: Generous paid time off (PTO), paid company holidays, generous parental and family leave.
• Protective Insurances: Life insurance, short- and long-term disability coverage, and accident protection.
• Compensation and Rewards: Competitive salary structures, performance-based incentives, and merit-based compensation reviews.
• Retirement Plans: 401(k) plans with company matching.

About Kroll

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.

We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

The current salary range for this position is $32 to $36 per hour