Senior Manager, Settlement Administration

Kroll; Philadelphia (Philadelphia County); On-site; USD 104,000 - 122,000; Full time

Benefits offered by this job

Healthcare Coverage

Time Off and Holidays (PTO)

Life Insurance

Disability Coverage

401(k) with company matching

Job summary

Kroll Settlement Administration, part of Kroll’s Business Services, seeks a Senior Manager to lead projects and teams across the country. You will ensure high-quality delivery, supervise managers and analysts, and maintain strong client relationships while driving process improvements.

As a senior leader, you will manage budgets, meet milestones, and collaborate with Directors and senior management to exceed client expectations.

Qualifications

• Bachelor's degree required.
• 5+ years in claims administration, account management, client services, paralegal or project management; budget responsibility preferred.
• Exceptional communication skills.
• Background in legal, banking or financial services/accounting or class action administration.
• Excellent computer skills including Excel and strong planning/organizational skills.
• Paralegal/JD highly desirable.

Responsibilities

• Directly manages a team of Managers, Analysts, and Coordinators, providing feedback, training and performance reviews.
• Ensures client expectations are met and cases are handled appropriately and timely.
• Oversees project milestones, delivery of client engagements, and adherence to settlement terms.
• Sets billable hour goals, monitors utilization and invoicing, and manages case budgets.
• Collaborates internally to meet client needs and foster continuous improvement.
• Makes informed, independent decisions and provides recommendations to senior management.

Skills

Communication

Analytical

Leadership

Budget management

Project management

Client interaction

Education

Bachelor's degree

Tools

Excel

Job description

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll Settlement Administration, part of Kroll’s Business Services division, is the leader in cutting-edge technology and consulting services for class action, mass tort, regulatory remediation and government claims administration. With 50+ years of legal administration expertise, we offer unmatched solutions and capacity for even the most complex settlements anywhere in the world.

As a settlement administrator, we are responsible for notifying potential class members, reviewing and processing claim forms filed by individuals and entities, calculating losses, auditing claims to determine the extent of the damages incurred and processing and distributing funds to eligible class members under the court’s direction. As part of Kroll, we employ nearly 5,000 professionals in 30 countries and territories around the world.

At Kroll, your work will help deliver clarity to our clients’ most complex governance, risk and transparency challenges.

Note: This position can be located in New York or Philadelphia.

Senior Managers have client facing project management responsibilities, are required to be subject matter experts in the projects they oversee and will be engaged in a variety of roles. The primary role of the Senior Manager is to ensure that engagements assigned by the Director they report to within the organization are receiving the appropriate attention and direction from the Managers, Analysts and Coordinators they directly supervise, and that execution on project deliverables exceeds client expectations. Senior Managers are considered integral to the growth and prosperity of the organization and are responsible for identifying areas of opportunity and leading process improvement initiatives, working closely with management and executive management.

Responsibilities

• Team Leadership: Directly manages a team of Managers, Analysts, and/or Coordinators (at times, in multiple locations across the country or globe). Provides feedback on performance and support and training for development and writes and delivers employee reviews. Motivates and enables the team by setting clear objectives and expectations. Acts as the hiring manager in building out teams as needed, identifying the top candidates for the role(s).


• Client Relationship Oversight: Ensures that cases assigned to their team are appropriately handled and that client expectations are met and exceeded. Provides support and guidance when appropriate and proactively escalates matters and issues to Directors and senior leadership for awareness. Engages directly with clients and helps to define client needs so engagements are handled appropriately and timely.


• Project Management: Responsible for direct supervision of project teams. Timely and accurately executes on project deliverables and key milestones and tasks. Oversees the terms of Settlement Agreement or other mandates/milestones are met and exceeded, drives deadlines with timely quality outcomes, takes ownership and accountability of the overall delivery for the client.


• Performance Management: Sets billable hour goals and targets for utilization and quality for project team members they supervise; meets their own billable hour goals and targets; reviews key reports to ensure controls are being accurately utilized and expected work is occurring from direct reports, ensures and validates invoicing as necessary and pays close attention to case budgets.


• Internal Collaboration: Works internally to meet the needs of the client while building internal relationships and team building, utilizing standard processes and systems, supporting new efforts and approaches and providing feedback to others to encourage an environment of continuous improvement.


• Effective Decisions: Makes well-informed, independent, effective, and timely decisions perceiving the impact and implications of those decisions to the projects and/or the business. Makes thoughtful recommendations to the Director and senior management.

Requirements

• A Bachelor’s degree is required.


• A minimum of 5 years of experience in one or more of the following areas is strongly preferred: claims administration, account management, client services, paralegal and/or project management; preferably with budget responsibility for projects.


• Exceptional communication skills.


• Background in legal, banking or financial services/accounting or previous class action administration required.


• Excellent computer skills, including excel, exceptional planning and organizational skills.


• Exceptional attention to detail.


• Strong analytical skills.


• Excellent interpersonal skills and the ability to handle pressure.


• Previous leadership experience with responsibility for basic supervisor duties (hiring, developing, disciplining teams).


• PMP certification or equivalent highly desirable


• Paralegal experience or JD is also highly desirable

Your recruiter will be happy to walk you through your U.S.-specific benefits, which include:

• Healthcare Coverage: Comprehensive medical, dental, and vision plans.


• Time Off and Leave Policies: Generous paid time off (PTO), paid company holidays, generous parental and family leave.


• Protective Insurances: Life insurance, short- and long-term disability coverage, and accident protection.


• Compensation and Rewards: Competitive salary structures, performance-based incentives, and merit-based compensation reviews.


• Retirement Plans: 401(k) plans with company matching.

Please note that benefits may vary by region, department and role. We encourage you to speak with your recruiter to learn more about the specific benefits available for your position.

About Kroll

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.

We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

The current salary range for this position is $104,000 to $122,000