Analyst, Sales Support

Kroll; Philadelphia, Northern (Philadelphia County, KY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Healthcare Coverage

Time Off and Leave Policies

Protective Insurances

Compensation and Rewards

Retirement Plans

Job summary

Kroll Settlement Administration, part of Kroll’s Business Services division, is the leader in cutting‑edge technology and consulting services for class action, mass tort, regulatory remediation and government claims administration. The Analyst will join a team supporting a Senior Analyst, Manager and Director to deliver high-quality client service.

The role requires strong written communication, experience in proposal writing, and proficiency in Salesforce and MS Office.

Qualifications

• College degree or comparable work experience required.
• 3+ years of experience in proposal writing or sales support.
• Experience in Settlement Administration or legal field preferred.
• Strong written communication skills to draft professional proposals.
• Proficiency in Salesforce, MS Office, and PDF editors.
• Excellent organizational skills.
• Ability to collaborate across departments and meet deadlines.
• Ability to work in a fast-paced, deadline-driven environment.

Responsibilities

• Proposal Writing – Develop and write proposals to describe the estimated work for new opportunities.
• Project Management – Update the pipeline of work for the Sales Support Team and ensure timely completion.
• Salesforce Reporting & Updates – Update Salesforce records and run reports upon request.

Skills

Proposal writing

Salesforce proficiency

MS Office proficiency

Written communication

Organizational skills

Collaboration across teams

Deadline-driven

Education

College degree or comparable work experience

Tools

Salesforce

MS Office Suite

PDF editors

Job description

Kroll Settlement Administration, part of Kroll’s Business Services division, is the leader in cutting‑edge technology and consulting services for class action, mass tort, regulatory remediation and government claims administration. With 50+ years of legal administration expertise, we offer unmatched solutions and capacity for even the most complex settlements anywhere in the world.

As a settlement administrator, we are responsible for notifying potential class members, reviewing and processing claim forms filed by individuals and entities, calculating losses, auditing claims to determine the extent of the damages incurred and processing and distributing funds to eligible class members under the court’s direction. As part of Kroll, we employ nearly 5,000 professionals in 30 countries and territories around the world.

The Analyst will join a team, supporting a Senior Analyst, Manager and Director. Together, they will provide consistent superior client service. The ideal candidate will have excellent verbal and written communications, be consultative and solution‑oriented, and be capable of meeting deadlines. The Analyst must be a team player, committed to contributing to a team environment and collaborating with team members (in remote environments) to provide the highest quality service to clients. All Kroll employees are expected to conduct themselves in accordance with the Kroll Values.

RESPONSIBILITIES

• Proposal Writing – Develop and write proposals to describe the estimated work for new opportunities. This includes maintaining a library of proposal content and language.
• Project Management – The Analyst is responsible for updating the pipeline of work for the Sales Support Team. This includes interacting with other teams to ensure projects are completed in a timely manner and ensuring proposals are written in a timely manner to meet all required deadlines.
• Salesforce Reporting & Updates – Update Salesforce records with proposal details and run reports upon request.

REQUIRED SKILLS

College degree or comparable work experience required.

3+ years of experience in proposal writing, sales support, or a similar role.

Prior experience in the Settlement Administration Industry or in the legal field preferred, but not required.

Strong written communication skills with the ability to effectively draft professional proposal responses.

High proficiency in Salesforce, MS Office Suite, and PDF editor programs

Excellent organizational skills

Strong ability to collaborate and communicate with colleagues at all levels and across departments

Ability to work in a fast paced, deadline driven environment.

BENEFITS

• Healthcare Coverage: Comprehensive medical, dental, and vision plans.
• Time Off and Leave Policies: Generous paid time off (PTO), paid company holidays, generous parental and family leave.
• Protective Insurances: Life insurance, short- and long‑term disability coverage, and accident protection.
• Compensation and Rewards: Competitive salary structures, performance-based incentives, and merit‑based compensation reviews.
• Retirement Plans: 401(k) plans with company matching.

Please note that benefits may vary by region, department and role. We encourage you to speak with your recruiter to learn more about the specific benefits available for your position.

About Kroll

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting‑edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.

We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.