Senior Analyst, Impact

Salesforce; Georgia; On-site; USD 90,000 - 120,000; Full time

Job summary

Salesforce is seeking a Senior Analyst, Impact within Impact Operations to manage customer-facing RFPs, RFIs, and sustainability disclosures, collaborating with cross-functional teams including legal, sales, and procurement. You will drive transparency and align on ESG programs across the organization.

The ideal candidate has 3–5 years in RFP/RFI response, ESG reporting, or sustainability, with strong writing and project management, and familiarity with EcoVadis, GRI, or SASB frameworks.

Qualifications

• 3-5 years of experience in RFP/RFI response, ESG compliance, or sustainability reporting.
• Excellent written communication and project management skills.
• Detail-oriented and highly organized.
• Familiarity with ESG reporting frameworks (EcoVadis, GRI, SASB).
• Strong proficiency with Slack and Google Workspace.
• Experience working cross-functionally with legal, sales, and procurement.
• Bachelor's degree in a related field preferred.

Responsibilities

• Own end-to-end RFP/RFI responses and due diligence questionnaires for impact, sustainability, and ESG topics.
• Understand and apply Salesforce environmental, social, and governance policies and procedures.
• Collaborate with Account Executives to manage requests, timing, roles, and status.
• Communicate quarterly results to leadership and broader organization.
• Monitor country- or industry-specific requirements with legal, controllership, and SMEs.
• Lead the Stakeholder Impact Report as a cross-functional project.
• Oversee EcoVadis submission and S&P 500 CSA sustainability survey processes.
• Coordinate with leaders on broader reporting alignment (CSRD).
• Build and maintain a network of internal partners for cross-functional input.
• Provide flexible support on other customer-facing Impact compliance needs.
• Integrate agentic tooling across workflows with technical leads.

Skills

RFP/RFI response

ESG compliance

Sustainability reporting

Written communication

Project management

Cross-functional collaboration

Education

Bachelor's degree in related field

Tools

Slack

Google Workspace

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Program & Project Management

Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

This role sits within Impact Operations, reporting to the VP of Impact Operations, Technology, and Governance, and owns customer-facing inquiries including RFP responses, questionnaires, and reporting.

The Senior Analyst, Impact advances global customer engagement through deal support and targeted transparency, owning and iterating on agentic technologies to streamline the role. The ideal candidate excels at orchestrating complex projects across diverse stakeholders, with a proven ability to distill dense information into clear, factually rigorous deliverables.

What You'll Actually Be Doing

• Impact-Related Customer RFPs
  • Own end-to-end process and responses to customer requests for proposal (RFPs), requests for information (RFIs), and due diligence questionnaires covering impact, sustainability, and ESG topics leveraging agentic solutions
  • Establish a comprehensive understanding of Salesforce's policies and procedures as it relates to environmental, social, and governance topics
  • Engage directly with Account Executives to field requests, align on expectations (i.e. timing, roles and responsibilities), and document status
  • Communicate quarterly results to leadership and broader organization to track trends and monitor progress
  • Monitor, communicate, and respond as needed to country-specific or industry-specific customer requirements as they arise in partnership with legal, controllership, and relevant subject matter experts
• Voluntary Impact Disclosures
  • Serve as the project manager of the annual Stakeholder Impact Report, mobilizing a cross-functional task force across key business areas
  • Lead the company's annual EcoVadis submission
  • Lead the company's annual S&P 500 CSA sustainability survey submission
  • Partner with other leaders across the team on broader reporting alignment, e.g. CSRD
  • Foster and maintain a collaborative network of internal business partners to consult and inform
• General Customer-Facing Impact Compliance Support
  • Provide flexible support on other customer-facing Impact compliance needs as they arise
  • Integrate agentic tooling across all workflows in partnership with technical leads

You're Our Person If...

• 3-5 years of relevant experience in RFP/RFI response, ESG compliance, or sustainability reporting
• Exceptional written communication and project management capabilities, with a track record of driving cross-stakeholder alignment and meeting tight deadlines.
• Detail-oriented and highly organized
• Familiarity with ESG reporting frameworks and platforms such as EcoVadis, GRI, SASB, or similar
• Strong proficiency with Slack and Google Workspace
• Ability to optimize processes and drive efficiency independently, including demonstrated experience working with agentic tools
• Comfortable working cross-functionally with legal, sales, and procurement teams
• Bachelor's degree in a related field preferred, but not required given relevant experience

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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