Senior Analyst, Impact

Salesforce, Inc.; Atlanta (GA); Vor Ort; USD 94.000 - 142.000; Vollzeit

Zusammenfassung

Salesforce, Inc. is seeking a Senior Analyst, Impact Operations to own customer-facing inquiries, RFP responses, and ESG reporting initiatives. You will collaborate with Account Executives and legal teams to ensure accurate, timely deliverables and maintain governance across sustainability programs.

The role emphasizes leading annual ESG submissions, such as EcoVadis and S&P 500 CSA surveys, while coordinating with stakeholders to align on expectations and timelines.

Qualifikationen

• 3-5 years of experience in RFP/RFI response, ESG compliance, or sustainability reporting.
• Exceptional written communication and project management capabilities, with a track record of driving cross-stakeholder alignment and meeting tight deadlines.
• Detail-oriented and highly organized.
• Familiarity with ESG reporting frameworks and platforms such as EcoVadis, GRI, SASB, or similar.
• Strong proficiency with Slack and Google Workspace.
• Ability to optimize processes and drive efficiency independently, including demonstrated experience working with agentic tools.
• Comfortable working cross-functionally with legal, sales, and procurement teams.
• Bachelor's degree in a related field preferred, but not required given relevant experience.

Aufgaben

• Own end-to-end responses to customer requests for proposal (RFPs), requests for information (RFIs), and due diligence questionnaires covering ESG topics leveraging agentic solutions.
• Establish a comprehensive understanding of Salesforce's policies and procedures as it relates to environmental, social, and governance topics.
• Engage directly with Account Executives to field requests, align on expectations (timing, roles and responsibilities), and document status.
• Communicate quarterly results to leadership and broader organization to track trends and monitor progress.
• Monitor, communicate, and respond as needed to country-specific or industry-specific customer requirements as they arise in partnership with legal, controllership, and relevant subject matter experts.
• Serve as the project manager of the annual Stakeholder Impact Report, mobilizing a cross-functional task force across key business areas.
• Lead the company's annual EcoVadis submission.
• Lead the company's annual S&P 500 CSA sustainability survey submission.
• Partner with other leaders across the team on broader reporting alignment, e.g. CSRD.
• Foster and maintain a collaborative network of internal business partners to consult and inform.
• General Customer-Facing Impact Compliance Support.
• Provide flexible support on other customer-facing Impact compliance needs as they arise.
• Integrate agentic tooling across all workflows in partnership with technical leads.

Kenntnisse

RFP/RFI response

ESG compliance

Sustainability reporting

Project management

Written communication

Slack

Google Workspace

Cross-functional collaboration

Agentic tools

Ausbildung

Bachelor's degree

Tools

EcoVadis

GRI

SASB

Jobbeschreibung

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience This role sits within Impact Operations, reporting to the VP of Impact Operations, Technology, and Governance, and owns customer-facing inquiries including RFP responses, questionnaires, and reporting. The Senior Analyst, Impact advances global customer engagement through deal support and targeted transparency, owning and iterating on agentic technologies to streamline the role. The ideal candidate excels at orchestrating complex projects across diverse stakeholders, with a proven ability to distill dense information into clear, factually rigorous deliverables.

What You'll Actually Be Doing

• Own end-to-end process and responses to customer requests for proposal (RFPs), requests for information (RFIs), and due diligence questionnaires covering impact, sustainability, and ESG topics leveraging agentic solutions
• Establish a comprehensive understanding of Salesforce's policies and procedures as it relates to environmental, social, and governance topics
• Engage directly with Account Executives to field requests, align on expectations (i.e. timing, roles and responsibilities), and document status
• Communicate quarterly results to leadership and broader organization to track trends and monitor progress
• Monitor, communicate, and respond as needed to country-specific or industry-specific customer requirements as they arise in partnership with legal, controllership, and relevant subject matter experts
• Voluntary Impact Disclosures
• Serve as the project manager of the annual Stakeholder Impact Report, mobilizing a cross-functional task force across key business areas
• Lead the company's annual EcoVadis submission
• Lead the company's annual S&P 500 CSA sustainability survey submission
• Partner with other leaders across the team on broader reporting alignment, e.g. CSRD
• Foster and maintain a collaborative network of internal business partners to consult and inform
• General Customer-Facing Impact Compliance Support
• Provide flexible support on other customer-facing Impact compliance needs as they arise
• Integrate agentic tooling across all workflows in partnership with technical leads

You’re Our Person If...

• 3-5 years of relevant experience in RFP/RFI response, ESG compliance, or sustainability reporting
• Exceptional written communication and project management capabilities, with a track record of driving cross-stakeholder alignment and meeting tight deadlines.
• Detail-oriented and highly organized
• Familiarity with ESG reporting frameworks and platforms such as EcoVadis, GRI, SASB, or similar
• Strong proficiency with Slack and Google Workspace
• Ability to optimize processes and drive efficiency independently, including demonstrated experience working with agentic tools
• Comfortable working cross-functionally with legal, sales, and procurement teams
• Bachelor's degree in a related field preferred, but not required given relevant experience

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Salesforce offers a variety of benefits to help you live well including:

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• an employee stock purchasing program

Equal Opportunity and Diversity

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity or benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

The typical base salary range for this position is $94,000 - $142,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.